Customer Care

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Overview

Customer Care roles in the Philippines involve delivering excellent service by handling inquiries, resolving concerns, and providing accurate information about products and services. The goal is to ensure a positive customer experience and support the company’s commitment to client satisfaction.

Responsibilities
  • Answer incoming calls, as well as respond to inquiries via phone, email, chat, or other channels according to established procedures and standards.
  • Assist customers with queries, billing concerns, payments, orders, returns, or product information.
  • Document customer interactions and resolutions in the CRM system; follow up on pending cases to ensure timely closure.
  • Identify customer needs and offer appropriate solutions; escalate complex issues to supervisors or other departments when necessary.
  • Collaborate with internal teams (sales, technical, logistics, QA, etc.) to resolve issues and improve the customer experience.
  • Maintain knowledge of products, services, policies, and promotions; communicate updates to customers accurately.
  • Operate with a professional, empathetic, and customer-centric approach; protect customer data and adhere to privacy guidelines where applicable (e.g., HIPAA or equivalent).
  • Assist in maintaining customer service databases and generate reports on recurring issues, trends, and customer satisfaction levels.
  • Participate in training and development to enhance performance and product knowledge.
Qualifications
  • College degree or diploma preferred; 1–2 years of experience in customer service, call center, or a client-facing role.
  • Excellent verbal and written communication skills; strong listening and empathy skills.
  • Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint) and familiarity with CRM software; ability to learn new tools quickly.
  • Strong problem-solving, multi-tasking, and time-management abilities; ability to work under pressure and maintain professionalism.
  • Flexibility to work varied shifts as required (including evenings and weekends in some roles).
  • Ability to work independently and as part of a team; strong collaboration and cross-functional coordination.
Other Information
  • Job types: Full-time, Permanent
  • Benefits may include health insurance, life insurance, paid training, opportunities for promotion, and other company-specific programs
  • Equal opportunity employer. Recruitment practices are based on business needs, job requirements, and qualifications without regard to race, gender identity, sexual orientation, religion, ethnicity, or other protected classifications.

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