Jr. Customer Care

Overview

Jr Customer Care jobs in the Philippines

Job Listings

5,636 Jr Customer Care jobs in the Philippines

Jr. Customer Care

Posted today

Job Description

The Company

Versa Innovations Corp. is a leading Philippine developer and provider of two-way radio communication systems and solutions, specializing in cutting-edge technology for security, corporate, and public safety industries. The company pioneers innovative communication products like NetEdge - the first Push-to-Talk (PoC) Radio as a Service (RaaS) in the Philippines - designed to future-proof teams\' communication needs without heavy upfront investments. Driven by customer obsession and continuous innovation, Versa serves as a trusted partner to premier security agencies and businesses across the country, enabling seamless, scalable communication solutions that grow with their operations.

Main Purpose of the Job

Proactively ensure customer/client satisfaction thru proper insight and providing appropriate support and service to resolve customer concerns with products, data loads, National Telecommunication Commission (NTC) permits and certifications.

Duties and Responsibilities

• Client Engagement: Actively engage with clients/customers inquiring via phone, company website, socials, as required.
• Take and make calls as required according to level of support needed by client.
• Provide customers accurate and valuable information about the product/company.
• Follow a standard protocol in handling concerns and inquiries, timely coordination with the proper department, and communicate timely and professionally to customer representatives.
• Recommend new ways in handling concerns and inquiries based on customer pain points/analytics.
• Handle reseller purchases, as per standard protocol.

• Tech (Maintenance & Repair):
• Monitor and consolidate tech reports such as repairs, programming itinerary, and other service reports.
• Follow up status of each pending service with technicians and relationship managers.
• Assist in setting-up/following-up engagements with the customers and internal proponents and prepare the agenda.
• Prepare letters and communications as needed.
• Maintain records and filing system for the tech team.

• NTC & Permits Processing:
• File, process, and secure relevant permits (NTC, etc.) and monitor validity periods for all clients.
• Conduct field work as necessary for client engagement or other duties related to the role.
• Complete all relevant documentation and administration work related to service and permits.

• SIM Card Loading and Reloading:
• Ensure SIM cards are loaded and reloaded regularly to avoid service disruptions.

• Other duties as may be assigned from time to time.

Desired Qualifications

• Work Experience: 1 to 3 years as a Customer Care Associate or related position to permits and registrations processing for senior role.
• Education: Bachelor\'s degree or Senior High School Graduate.
• Core: Detail-oriented with negotiation & persuasion skills; ability to work in a fast-paced environment; customer empathy and grit.
• Functional: Proficiency with phone, email, Office 365, Helpdesk and ERP software.

This advertiser has chosen not to accept applicants from your region."

Jr. Customer Care Officer

Posted today

Job Description

MediCard Phils., Inc. is one of the country\'s leading HMO providers. MediCard is currently looking for assertive, dynamic and energetic individuals to fill vacancies. Responsibilities include ensuring high customer satisfaction and increased revenue through building and maintaining effective long-term relationships with a defined customer base or intermediaries. Duties & Responsibilities:

• Develop strategies and goals for development/management of assigned accounts in collaboration with relevant channels.
• Serve as the primary interface for accounts and provide day-to-day support, service and advice.
• Identify, develop and close new sales opportunities by creating demand and awareness of MediCard\'s products among existing accounts; may involve acquiring new accounts.

We value diversity and inclusion and are an Equal Opportunity Employer.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence processing and outcome of your application.

Client Relations

Posted today

Job Description

About the Role: We are seeking a Client Relations & Compliance Officer with strong client/account management experience to support B2B partners while ensuring full compliance with internal standards and licensing requirements.

Key Responsibilities:

• Manage and nurture relationships with B2B clients and third-party partners
• Act as liaison between clients, internal teams, and government bodies (e.g., PAGCOR)
• Ensure compliance with company policies and industry regulations
• Maintain accurate documentation, reports, and audit requirements
• Coordinate meetings, track action items, and support project execution

Qualifications:

• Graduate of Business Admin, Communications, Management, or related field
• At least 4 years\' experience in compliance and client/account management
• Experience in the gaming industry is a strong advantage
• Excellent communication, stakeholder management, and reporting skills
• Proficient in MS Office; reliable onsite availability (Ortigas/Makati)

Client Relations Specialist

Pasig City, National Capital Region ₱ - ₱ Y Robinsons Land Corporation

Posted today

Job Description

Duties and Responsibilities:

• Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions.
• Assists customers with after-sales concerns related to payment and collections.
• Maintains excellent professional relationship with clients and ensures positive customer service.
• Reports to accounts managers on progress of payment processes.
• Monitors past-due accounts and sends payment reminders and notices.
• Reviews financial reports and coordinates with relevant departments to ensure payment issuance.

Qualifications:

• Graduate of any business-related 4-year course (financial course preferred)
• Open to Fresh Graduates
• Willing to work on-site (client-facing)
• Excellent communication and customer service skills
• Confident and assertive
• 1-3 years of customer service, real estate, or collection experience

Client Relations Staff

Pasig City, National Capital Region ₱ - ₱ Y Robinsons Land Corporation

Posted today

Job Description

Qualifications:

Bachelor\'s degree graduate

Willing to work on-site (client-facing)

Excellent communication and customer service skills

Confident and assertive

1-3 years of CSR/Front Office/BPO experience

Duties and Responsibilities:

• Handles after-sales concerns/inquiries of clients/homeowners to provide assistance and solutions
• Maintains professional relationship with clients to ensure positive service
• Reports to accounts managers on progress of payment processes
• Monitors renewals and handles accounts
• Reviews financial reports and coordinates with Accounts Receivables

Client Relations Supervisor

Posted today

Job Description

About the Role: Our Client Relations Supervisor enhances customer experience by fostering strong client relationships and ensuring exceptional after-sales service. You\'ll work with designers, project coordinators, technicians, and installers to ensure smooth communication and coordination. You are solution-oriented and will guide your team toward development and success.

What you will be doing:

• Stakeholder Engagement
• Problem-Solving
• Process Improvement
• Key Client Support
• Service Quality Metrics
• Knowledge Management
• Team Leadership

What will set you up for success:

• Bachelor\'s Degree
• At least 4 years in customer experience/service
• Proficient in Google Workspace and MS Office
• Strong interpersonal skills; leadership experience

Location: Mandaluyong

Client Relations Officer

Posted today

Job Description

Position: Client Relations Officer

Location: Shaw Blvd, Mandaluyong City

Job Description: Provide exceptional client experiences, build relationships, and address concerns promptly.

Key Responsibilities:

• Primary contact for clients
• Build long-term client relationships
• Coordinate with internal departments
• Monitor client feedback and escalate issues
• Maintain records and assist in client engagements

Qualifications:

• Bachelor\'s Degree in relevant field
• 1–3 years in client relations or account management
• Strong communication, problem-solving, and multitasking skills
• On-site availability in Marikina preferred

Why Join Us? Opportunities for growth and service excellence.

Job Type: Full-time; Work Location: In person

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