Workforce Analyst

Acquire BPO is an award-winning global outsourcer that provides contact center and back office services on behalf of multinational clients. They are committed to safety, flexibility, and innovation, striving to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. As a Workforce Planning Analyst, you will play a...

Workforce Management Analyst I page is loaded Workforce Management Analyst I Apply locations PHL-RE Shared Services-Iloilo PHL-RE Shared Services-Manila time type Full time posted on Posted Yesterday job requisition id R78730 Job Summary:The Workforce Management Analyst I is responsible for forecasting, scheduling, reporting and real time management of...

Posted 4 days ago and deadline of application is on 29 JunRecruiter was hiring 13 hours agoJob Description**Full JD to be sent to shortlisted candidatesSummary of Work Activities and Responsibilities:Under the supervision of the Workforce Management and Analytics Supervisor, the Workforce Management Analyst will assist in monitoring, reviewing, and analyzing...

Roles and ResponsibilitiesCollecting & analyzing data to identify pattern, trends, and key performance indicatorsMonitors call volume & adjusts schedules to ensure consistent service is maintainedProviding recommendations, key insights, and solutions to resolve any staffing and volume concernsUpdating schedules to account for breaks, paid time off,...

February 12, 2024 About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building...

Roles and ResponsibilitiesCollecting & analyzing data to identify pattern, trends, and key performance indicatorsMonitors call volume & adjusts schedules to ensure consistent service is maintainedProviding recommendations, key insights, and solutions to resolve any staffing and volume concernsUpdating schedules to account for breaks, paid time off,...

Record and monitor employee attendance including clock in and clock out, breaks and leaves.Monitor the schedules of the employees.Verified timekeeping records and report any discrepancies with employees in the Human Resources Ensure accurately and timely recording of timekeeping data manual and electronic systems.Ensuring compliance with company policies...

Record and monitor employee attendance including clock in and clock out, breaks and leaves.Monitor the schedules of the employees.Verified timekeeping records and report any discrepancies with employees in the Human Resources Ensure accurately and timely recording of timekeeping data manual and electronic systems.Ensuring compliance with company policies...

Select how often (in days) to receive an alert: Create Alert 1. Real- Time operational status / performance for all Qualfon Sites.○ Reviews client's half –hour staffing report○ Ensures optimal staffing is in place to meet the client service level agreements on real-time.○ Conducts and monitors staffing with all the centers randomly.2. Agent...

Record and monitor employee attendance including clock in and clock out, breaks and leaves. Monitor the schedules of the employees. Verified timekeeping records and report any discrepancies with employees in the Human Resources Ensure accurately and timely recording of timekeeping data manual and electronic systems. Ensuring compliance with company...

Record and monitor employee attendance including clock in and clock out, breaks and leaves.Monitor the schedules of the employees.Verified timekeeping records and report any discrepancies with employees in the Human Resources Ensure accurately and timely recording of timekeeping data manual and electronic systems.Ensuring compliance with company policies and...

Record and monitor employee attendance including clock in and clock out, breaks and leaves. Monitor the schedules of the employees. Verified timekeeping records and report any discrepancies with employees in the Human Resources Ensure accurately and timely recording of timekeeping data manual and electronic systems. Ensuring compliance with company...

Job SummaryMain objectives and functions:1. Real- Time operational status / performance for all Qualfon Sites.○ Reviews client's half –hour staffing report○ Ensures optimal staffing is in place to meet the client service level agreements on real-time.○ Conducts and monitors staffing with all the centers randomly.2. Agent Schedules for the Group...

Job SummaryMain objectives and functions:1. Real- Time operational status / performance for all Qualfon Sites.○ Reviews client's half –hour staffing report○ Ensures optimal staffing is in place to meet the client service level agreements on real-time.○ Conducts and monitors staffing with all the centers randomly.2. Agent Schedules for the Group...

Senior Resource Manager Position Purpose: The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies. The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue. Additionally, the...

Posted 10 days ago and deadline of application is on 5 JulRecruiter was hiring 8 hours agoJob Description• Performs real time management analysis and execution of plans.• Generate reports including variance of operational forecast to plan• Maintain a detailed record of activities, actions and impacts• Develop budget and call/contact volume/work...

Acts as a liaison between all WFM towers and stakeholders (Operations and clients) Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). Responsible for developing and ensuring integrity and consistency of set WFM...

We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organisations to thrive in an age of constant change by building, reshaping, and optimising workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services. Our...

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Customer Service Analyst (Returns) Mandaluyong City , Philippines Apply Now Internals Apply Here Share this job share to linkedin share to twitter share to facebook share by email About the role: Join our dynamic team as a Customer Service Analyst (Returns Process Improvement Specialist), where you will play a vital role in enhancing the customer...