Workforce Services Senior Analyst

2 weeks ago


Cebu City, Central Visayas, Philippines Neksjob Full time

  • Acts as a liaison between all WFM towers and stakeholders (Operations and clients)
  • Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting).
  • Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled.
  • Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
  • Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality.
  • Manage internal and external audits with processes and controls in place.
  • Conduct monthly coaching and performance feedback to their direct reports
  • At least 2 years of experience for any WFM skill (BPO or nonBPO)
  • At least 1 year supervisory experience
  • Open to undegraduate with relevant experience
  • Experience in Scheduling, Capacity Planning and/or Forecasting
  • Proficient in MS Office (Word, Excel, Powerpoint)
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