Workforce Analyst

Position SummaryAs a Senior Workforce Analyst, you will be responsible for analyzing, forecasting, and planning workforce needs to ensure optimal staffing levels and operational efficiency. You will collaborate with various departments to gather data, monitor performance metrics, and implement strategies to achieve service-level goals.Job DetailsHybrid Work...

Position SummaryAs a Senior Workforce Analyst, you will be responsible for analyzing, forecasting, and planning workforce needs to ensure optimal staffing levels and operational efficiency. You will collaborate with various departments to gather data, monitor performance metrics, and implement strategies to achieve service-level goals.Job DetailsHybrid Work...

JOB DESCRIPTIONSummaryResponsible for the development and maintenance of a comprehensive forecasting and scheduling model by using Workforce Management tools to analyze trends, prepare forecasts (Volume, AHT, and Shrinkage), create staffing requirements, and generate work schedules for contact centers.Essential Duties & ResponsibilitiesDetermine annual,...

Job SummaryMain objectives and functions:1. Real- Time operational status / performance for all Qualfon Sites.○ Reviews client's half –hour staffing report○ Ensures optimal staffing is in place to meet the client service level agreements on real-time.○ Conducts and monitors staffing with all the centers randomly.2. Agent Schedules for the Group...

Record and monitor employee attendance including clock in and clock out, breaks and leaves.Monitor the schedules of the employees.Verified timekeeping records and report any discrepancies with employees in the Human Resources Ensure accurately and timely recording of timekeeping data manual and electronic systems.Ensuring compliance with company policies...

Record and monitor employee attendance including clock in and clock out, breaks and leaves. Monitor the schedules of the employees. Verified timekeeping records and report any discrepancies with employees in the Human Resources Ensure accurately and timely recording of timekeeping data manual and electronic systems. Ensuring compliance with company...

Sr. Workforce ManagerSenior Resource ManagerPosition Purpose:The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies.The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue....

Sr. Workforce ManagerSenior Resource ManagerPosition Purpose:The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies.The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue....

Record and monitor employee attendance including clock in and clock out, breaks and leaves.Monitor the schedules of the employees.Verified timekeeping records and report any discrepancies with employees in the Human ResourcesEnsure accurately and timely recording of timekeeping data manual and electronic systems.Ensuring compliance with company policies and...

Skills and Qualifications:High School Graduate, Associate's Degree or equivalent education/experience is considered an asset.Demonstrate sound work ethicMust have advanced level Microsoft Excel skills â Including advanced formulas, also Word and EmailVBA macros is a plus but not requiredExperience with IEX, CMS, Avaya, SalesforceAbility to create reports in...

Skills and Qualifications:High School Graduate, Associate's Degree or equivalent education/experience is considered an asset.Demonstrate sound work ethicMust have advanced level Microsoft Excel skills â Including advanced formulas, also Word and EmailVBA macros is a plus but not requiredExperience with IEX, CMS, Avaya, SalesforceAbility to create reports in...

• Working knowledge and technical understanding of Workforce Management principles and calculations (COPC).• 3 year call center experience working as a Workforce Analyst or its equivalent.• Interface effectively and professionally with all levels of management both internally and externally• Excellent Oral and Written communication skills and must...

Resource SupervisorPosition Purpose:The Resource Supervisor is responsible in the supervision and monitoring of RMG Analysts through coaching and feedback. He/She will be directly reporting to the Resource Manager.Essential Functions and Responsibilities:Monitor project performance and communicate with internal and external partners.Provide guidance to the...

Resource SupervisorPosition Purpose:The Resource Supervisor is responsible in the supervision and monitoring of RMG Analysts through coaching and feedback. He/She will be directly reporting to the Resource Manager.Essential Functions and Responsibilities:Monitor project performance and communicate with internal and external partners.Provide guidance to the...

DescriptionPosition Purpose:The Resource Management Analyst produces and delivers useful, accurate, and timely information and recommendations to internal and external customers. Incorporates the use of advanced technology to measure, evaluate and report performance. Reduces operational risks through improved planning and execution. Provides and teaches...

DescriptionPosition Purpose:The Resource Management Analyst produces and delivers useful, accurate, and timely information and recommendations to internal and external customers. Incorporates the use of advanced technology to measure, evaluate and report performance. Reduces operational risks through improved planning and execution. Provides and teaches...

Job Description:Monitor agent status in real-time.Monitors inbound operations to ensure optimal staffing levels.Evaluate adherence and take immediate action to improve performance.Facilitates real-time discussions with necessary stakeholders.Responsible in processing the hourly, daily, weekly, monthly schedule adherence reportsassumes and performs other...

Job Description: Monitor agent status in real-time. Monitors inbound operations to ensure optimal staffing levels. Evaluate adherence and take immediate action to improve performance. Facilitates real-time discussions with necessary stakeholders. Responsible in processing the hourly, daily, weekly, monthly schedule adherence reports assumes and performs...

Job DescriptionMonitor agent status in real-time.Monitors inbound operations to ensure optimal staffing levels.Evaluate adherence and take immediate action to improve performance.Facilitates real-time discussions with necessary stakeholders.Responsible in processing the hourly, daily, weekly, monthly schedule adherence reportsassumes and performs other...

Job Description: Monitor agent status in real-time. Monitors inbound operations to ensure optimal staffing levels. Evaluate adherence and take immediate action to improve performance. Facilitates real-time discussions with necessary stakeholders. Responsible in processing the hourly, daily, weekly, monthly schedule adherence reports assumes and performs...