Workforce Management Analyst

2 weeks ago


Mandaluyong City, National Capital Region, Philippines Mediatics Digital Indonesia Full time

Posted 10 days ago and deadline of application is on 5 Jul

Recruiter was hiring 8 hours ago

Job Description


• Performs real time management analysis and execution of plans.


• Generate reports including variance of operational forecast to plan

• Maintain a detailed record of activities, actions and impacts


• Develop budget and call/contact volume/work forecasts based on current and historical call/work volumes and patterns, handle time, productivity trends/patterns and all future call/work requirements

• Analyze current and future call handling resources, attrition trends, learning curve, shrinkage, productivity factors, desk availability and shift requirements, to develop staffing plan.

Minimum Qualifications
  • College graduate
  • At least years experience in workforce management performing workforce planning and RTA
  • Demonstrated ability to create and analyze quality reports
  • Advanced knowledge in real time management analysis with strong decision making skills
  • Intermediate knowledge in performing root cause analysis.
  • Highly proficient in using MS Excel
  • Willing to work onsite / hybrid work arrangement
Office Address Mandaluyong, National Capital Region, Philippines

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