HR Operations Specialist-Onboarding | Makati/Ortigas/Pampanga

Overview Building Careers Begins with You Be part of the team that sets the tone for every employee's journey. In this role, your attention to detail, empathy, and expertise will shape meaningful onboarding experiences that connect people to purpose and opportunity. This role offers the chance to collaborate with international teams, streamline onboarding processes, and make your mark in shaping the employee experience-without needing to relocate. Be the bridge that turns job offers into lasting success stories. Job Description As an HR Operations Specialist - Onboarding , you'll coordinate all aspects of the new hire journey-from pre-employment requirements to post-hire integration. You'll serve as the primary contact for new employees, ensuring a smooth, engaging, and compliant onboarding experience that reflects excellence at every step. Job Overview Employment type: Full-timeShift: Day Shift, Weekends OffWork setup: Hybrid (Makati/Ortigas/Pampanga) Exciting Perks Await Responsibilities Onboarding Process and Coordination: Coordinate pre-employment requirements, reference/background checks, medical exams, and document submissions. Manage and track onboarding cases and inquiries using HR systems and tools. Collaborate with HR, Payroll, IT, Facilities, and other teams to ensure readiness for new hires. Handle Tier 1 & 2 onboarding-related queries, escalating complex matters while maintaining ownership until closure. Monitor onboarding progress and proactively follow up on pending items. Qualifications Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field. Minimum of 2 years of experience in HR operations, onboarding, or employee services. Strong understanding of HR processes including onboarding, timekeeping, and employee relations. Excellent organizational and administrative skills with high attention to detail. Proficiency in MS Excel and familiarity with HRIS, case management, or ticketing systems. Strong customer service orientation, with empathy and professionalism. Excellent written and verbal communication skills in English. Ability to manage multiple onboarding cases in a fast-paced environment. Resourceful, with strong problem-solving and decision-making skills. High level of integrity, confidentiality, and accountability. Your Daily Tasks Daily Tasks Onboarding Process and Coordination: Coordinate pre-employment requirements, reference/background checks, medical exams, and document submissions. Manage and track onboarding cases and inquiries using HR systems and tools. Collaborate with HR, Payroll, IT, Facilities, and other teams to ensure readiness for new hires. Handle Tier 1 & 2 onboarding-related queries, escalating complex matters while maintaining ownership until closure. Monitor onboarding progress and proactively follow up on pending items. Documentation & Compliance Ensure timely completion of new hire documentation, contracts, and benefits enrollment. Maintain accuracy and confidentiality of employee data per compliance and security standards. Employee Experience & Support Serve as the primary contact for new hires during onboarding. Provide clear communication and guidance regarding company policies, timelines, and processes. Ensure a positive onboarding experience marked by empathy, professionalism, and efficiency. Reporting & Continuous Improvement Identify challenges in onboarding tools or systems and propose process enhancements. Participate in HR initiatives, training sessions, and best-practice sharing. Other Responsibilities Perform administrative or non-administrative duties as assigned by company representatives, through written or verbal instructions. Benefits Why We Stand Out Among the Rest Join Emapta, recognized as one of the Top 20 Dream Companies for Filipinos in 2024. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success. Be part of a team that showcases Filipino excellence to the world. With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started. At Emapta, you're not just joining a company-you're becoming part of a thriving community of 10,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make. "We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire." Tim Vorbach, CEO #EmaptaEra #J-18808-Ljbffr