Technical Support Specialist

Technical Support Specialist (Cainta)

Makati, National Capital Region Asia Systems Group, Inc. · Posted today

Job Description

• Job responsibilities: handle various IT related jobs at the office such as installation of software, deployment of machines (laptops and desktops), networking, troubleshooting of user issues and other regular IT jobs
• Act as data protection officer for the company - in charge of data security
• Monitor server logs and firewall logs
• Monitor CCTV cameras
• Prepare inventory of assets, IT alerts/reports, monitoring logs
• Prepare status reports on activities
• Other technical activities

Job Requirements

• Graduate of 4 year computer science course
• At least 2 years experience in IT technical support role
• Knowledgeable in both hardware and software troubleshooting

Salary & Benefits

• Salary: Php13,000.00 - Php15,000.00 per month
• Benefits: Health insurance
• Schedule: 8 hour shift, Day shift
• Supplemental Pay: 13th month salary

COVID-19 considerations

Protocols on acrylic dividers, alcohol, air purifier in the office.

Ability to commute/relocate

• Makati City: Reliably commute or planning to relocate before starting work (required)

License/Certification

• Microsoft certification (preferred)

IT Technical Support Specialist

Technical Support Specialist (Web and Systems) – Remote

Job Description

• Design, develop, and maintain responsive, user-friendly websites aligned with business requirements.
• Integrate websites with CRM systems and other third-party software tools for seamless data flow.
• Implement and customize plugins, APIs, and new features as needed.
• Monitor website performance and optimize for speed, security, and SEO.
• Provide ongoing website troubleshooting, bug fixes, and technical support.
• Generate and automate reports from web platforms, databases, and CRM tools.
• Ensure websites are mobile-optimized and cross-browser compatible.
• Maintain documentation of web systems, integrations, and updates.
• Collaborate with design, marketing, and operations teams to implement new functionalities.
• Stay updated with industry best practices, tools, and technologies to recommend improvements.
• Assist in managing website hosting, backups, and security protocols.
• Ensure compliance with data privacy, accessibility, and security standards.

Qualifications

• Proficiency in Java, HTML, Python, and general coding fundamentals
• Basic understanding of backend website structures and CMS systems
• Familiarity with CRM setup and process automation (Monday.com, Zoho preferred)
• Problem-solving mindset and willingness to learn on the job
• Ability to communicate technical information clearly to non-technical users
• Up to 2 years of relevant experience (recent graduates welcome)

Benefits

• Fully remote
• Full-time employment with competitive salary and benefits
• Medical, dental, and vision insurance coverage

Customer Service Representative

Posted today

Job Description

• Customer Service Representatives are responsible for managing various customer issues depending on account assignment (billing and collections support, client inquiries, product support or inbound sales).
• Open to fresh graduates and college undergraduates with related working experience
• BPO experience is an advantage
• Must have good English communication skills
• Willing to work in Alabang on shifting schedules

Customer Service Associate

Makati, National Capital Region · CEMEX · Posted today

Job Description

• Prompt and accurate sales order creation (voice/electronic) in accordance to policies and system procedures to ensure efficient order fulfillment.
• Handle complaints to be logged, followed up, and closed based on defined service levels; define SLAs with departments (Logistics, Operations, Commercial, Technical, Procurement).
• Manage customer relationships and ensure inquiries, requests, and tasks are coordinated within defined service levels to exceed expectations.
• Inform and regularly update clients on the company’s customer contact tools to facilitate order fulfillment.

Customer Service Representative (Various postings)

Posted today

Job Description

• As a Customer Service Representative, manage customer issues depending on account assignment (billing, collections, inquiries, technical or product support, or inbound sales).
• Qualifications vary by posting; common requirements include 0-5 years in customer service, good English communication, and willingness to work full-time.

#J-18808-Ljbffr

---