Technical Support Representative

3 weeks ago

Cagayan Valley Philippines Buscojobs Full time

Technical Support Representative - Taytay

Posted today

Job Description

You will :

  • Provide outstanding customer service and support by resolving telephone inquiries from customers
  • Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information
  • Navigate computer systems to track calls, gather information and effectively resolve the issues or queries which caused the customer to contact us
  • Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements
  • Responsible for best-demonstrated practices for productivity enhancements
  • Other duties as assigned

What we’re looking for :

  • Outstanding spoken English skills are a critical requirement of the role
  • Ability to work in a fast paced atmosphere, highly organized and detailed with the ability to keep composure when handling many tasks at once
  • Consistently demonstrates the ability to meet or exceed individual goals and objectives
  • Fresh graduates are welcome to apply
  • General PC knowledge
  • Flexibility to work overtime based on the business need of the department

Call Center Agent Perks

  • Competitive salary and benefits package
  • Performance Based incentives and contests
  • HMO coverage (medical & dental benefits)
  • Paid vacation and sick leaves
  • Education Assistance
  • Day 1 Life Insurance
  • Abundant Growth and Development Opportunities
  • Perks (subsidized meals)
  • Personal Empowerment, Career Development and Global Exposure

Salary : From Php19,800.00 per month

Benefits :

  • Company events
  • Flextime
  • Health insurance
  • Life insurance
  • On-site parking
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Transportation service provided
  • Work from home

Schedule :

  • 8 hour shift

Experience :

  • Technical Support Representative: 1 year (preferred)

Language :

  • English (preferred)

Location :

  • Taytay, Rizal: Reliably commute or planning to relocate before starting work (required)
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