Customer Experience Manager

Job Description Responsibilities: Develop and execute a customer experience strategy that aligns with the organization’s goals and values. Promote a customer-centric culture throughout the organization. Gather and analyze customer feedback through surveys, reviews, and other channels. Develop strategies to streamline and improve the customer...

WHAT YOU NEED TO KNOW ABOUT THE DAY-TO-DAY TASKS OF THIS JOB: - Answering incoming calls from customers - Sorting out customers’ inquiries or requests - Ensuring that customers’ requests are managed in an appropriate and timely manner - Developing, organizing, and maintaining accurate files - Delivering a high caliber of service in a friendly,...

What You Will Do: Answer telephone calls and emails from Customers and Partners and create/update support tickets according to documented processes and procedures Ability to answer general questions and assist Customers and Partners regarding account status, portal access, account cancelations, address validation, billing inquires, and general order...

WHAT YOU NEED TO KNOW ABOUT THE DAY-TO-DAY TASKS OF THIS JOB: - Answering incoming calls from customers - Sorting out customers’ inquiries or requests - Ensuring that customers’ requests are managed in an appropriate and timely manner - Developing, organizing, and maintaining accurate files - Delivering a high caliber of service in a friendly,...

What You Will Do:Answer telephone calls and emails from Customers and Partners and create/update support tickets according to documented processes and proceduresAbility to answer general questions and assist Customers and Partners regarding account status, portal access, account cancelations, address validation, billing inquires, and general order...

What You Will Do: Answer telephone calls and emails from Customers and Partners and create/update support tickets according to documented processes and procedures Ability to answer general questions and assist Customers and Partners regarding account status, portal access, account cancelations, address validation, billing inquires, and general order...

Customer Experience/Quality Assurance Manager (QC Sites)Position Purpose:The CX Manager is responsible for the cross-functional management of all quality assurance and client experience improvement initiatives related to an innovative new program designed to assist clients with transportation challenges. The emphasis is on building an environment that is...

DescriptionPosition Purpose:The CX Manager is responsible for the cross-functional management of all quality assurance and client experience improvement initiatives related to an innovative new program designed to assist clients with transportation challenges. The emphasis is on building an environment that is supportive of a Best-in-Class client centric...

WHAT YOU NEED TO KNOW ABOUT THE DAY-TO-DAY TASKS OF THIS JOB:- Answering incoming calls from customers - Sorting out customers’ inquiries or requests - Ensuring that customers’ requests are managed in an appropriate and timely manner - Developing, organizing, and maintaining accurate files - Delivering a high caliber of service in a friendly, confident,...

Location Cubao:WHAT YOU NEED TO KNOW ABOUT THE DAY-TO-DAY TASKS OF THIS JOB:Answering incoming calls from customers Sorting out customers’ inquiries or requests Ensuring that customers’ requests are managed in an appropriate and timely manner Developing, organizing, and maintaining accurate files Delivering a high caliber of service in a friendly,...

WHAT YOU NEED TO KNOW ABOUT THE DAY-TO-DAY TASKS OF THIS JOB: Answering incoming calls from customers Sorting out customers' inquiries or requests Ensuring that customers' requests are managed in an appropriate and timely manner Developing, organizing, and maintaining accurate files Delivering a high caliber of service in a friendly, confident, and informed...

Duties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.What are we looking for?• At least 18 years old• Senior High School Graduate (new Curriculum)/2nd year...

Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services. What are we looking for? • At least 18 years old • Senior High School Graduate (new Curriculum)/2nd...

Customer Experience/Quality Assurance Manager (QC Sites)Position Purpose:The CX Manager is responsible for the cross-functional management of all quality assurance and client experience improvement initiatives related to an innovative new program designed to assist clients with transportation challenges. The emphasis is on building an environment that is...

- Answering incoming calls from customers - Sorting out customers’ inquiries or requests - Ensuring that customers’ requests are managed in an appropriate and timely manner - Developing, organizing, and maintaining accurate files - Delivering a high caliber of service in a friendly, confident, and informed manner

DescriptionPosition Purpose:The CX Manager is responsible for the cross-functional management of all quality assurance and client experience improvement initiatives related to an innovative new program designed to assist clients with transportation challenges. The emphasis is on building an environment that is supportive of a Best-in-Class client centric...

JOB DESCRIPTION:  Overall responsibility of perfect implementation of all client payroll rules.  Stay updated on changing DOLE rules and updating the software accordingly.  Motivate the team to ensure client satisfaction and employee satisfaction.  Runs payroll for clients.  Develop Excel back-ups for calculation.  Automate payroll on the...

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.RESPONSIBILITIES:Answering incoming calls from customers Sorting out customers’...

Your day-to-day in a nutshell:Answering incoming calls from customersResolving customer inquiries/requestsEnsuring customer requests are handled in an appropriate and timely mannerUtilizing various client-based tools and applications for customer management and servicingProviding cutting-edge service in a friendly, confident and knowledgeable mannerWhat are...

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion. RESPONSIBILITIES: Answering incoming calls from customers Sorting out...