Customer Experience Manager
8 months ago
Responsibilities:
Develop and execute a customer experience strategy that aligns with the organization’s goals and values.
Promote a customer-centric culture throughout the organization.
Gather and analyze customer feedback through surveys, reviews, and other channels.
Develop strategies to streamline and improve the customer journey.
Regularly track and report on customer experience metrics.
Required Skills:
Have proven experience in developing and implementing customer initiatives.
Prior work experience as a CX strategist, consultant, or in a similar role is valuable.
Experience in financial services or consumer and retail industry would be a plus.
Familiarity with the specific change, expectations, and dynamics of industry can be advantageous.
Have successfully managed CX projects from start to finish, demonstration of change and achieve results.
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Customer Experience Manager
8 months ago
Makati City, Philippines RecruiterPH Full timeJob Description Responsibilities: Develop and execute a customer experience strategy that aligns with the organization’s goals and values. Promote a customer-centric culture throughout the organization. Gather and analyze customer feedback through surveys, reviews, and other channels. Develop strategies to streamline and improve the customer...
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Customer Experience Manager
3 months ago
Makati, Philippines Quess Philippines Corp. Full timeDetails: - Work onsite - Shift: 9 AM - 4 PM - Location: 6/F ODC International Plaza, 219 Salcedo St. Legaspi Village, Makati City 1229 Seeking a dynamic and proactive Customer Experience Manager with a strong customer focus, capable of delivering outstanding customer experiences to join bank. In this role, you will work with clients to understand their...
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Customer Experience Manager
3 months ago
Makati, Philippines Quess Philippines Corp. Full timeDetails: - Work onsite - Shift: 9 AM - 4 PM - Location: 6/F ODC International Plaza, 219 Salcedo St. Legaspi Village, Makati City 1229 Seeking a dynamic and proactive Customer Experience Manager with a strong customer focus, capable of delivering outstanding customer experiences to join bank. In this role, you will work with clients to understand their...
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Customer Experience Manager
2 months ago
Makati City, National Capital Region, Philippines Tasq Staffing Solutions Full timeKey Requirements:We are seeking a highly experienced professional to lead our Contact Center Solutions team. The ideal candidate will have at least 10 years of BPO experience, with 5 years in a similar role, and a Bachelor's Degree.Key Skills:Proven track record of success in a similar roleStrong leadership and management skillsExcellent communication and...
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Customer Experience Director
3 weeks ago
Makati City, National Capital Region, Philippines Quess Philippines Corp. Full timeJob DescriptionWe are seeking a dynamic and proactive Customer Experience Manager with a strong customer focus to join our team at Quess Philippines Corp. in Makati City.In this role, you will work closely with clients to understand their customer needs, provide strategic recommendations, and design and implement customer-centric solutions that drive...
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Customer Experience Manager
1 month ago
Makati City, National Capital Region, Philippines Quess Philippines Corp. Full timeWe are seeking a highly skilled Customer Experience Manager to join our team at Quess Philippines Corp. in Makati City. In this role, you will be responsible for overseeing all Contact Center operations, including reporting, team performance evaluation, call analysis, communications, quality control, lead, and complaint management.Key ResponsibilitiesContact...
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Customer Experience Manager
1 month ago
Quezon City, National Capital Region, Philippines PRIME Philippines Full timeWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at PRIME Philippines. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences across all touchpoints.Job SummaryThe ideal candidate will have a proven track record of success in sales, hospitality, or customer...
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Customer Experience Specialist
4 weeks ago
Makati City, National Capital Region, Philippines Asia People Works Full timeAt Asia People Works, we are seeking an exceptional Customer Experience Specialist to join our team. This role involves providing expert guidance and support to clients, helping them understand and manage their services, resolve issues, and ensure satisfaction with our offerings.Key Responsibilities:Provide exceptional customer service and support to...
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Customer Experience Specialist
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Makati City, National Capital Region, Philippines SOURCETECH SOLUTIONS INC. Full timeSOURCETECH SOLUTIONS INC. is seeking a skilled Customer Experience Specialist to join our team. The estimated salary for this role is $45,000 - $60,000 per year, depending on location and experience.About the RoleWe are looking for a highly motivated and customer-focused individual to provide exceptional service to our clients. As a Customer Experience...
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Customer Experience Liaison
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Customer Experience Associate
1 month ago
Makati City, National Capital Region, Philippines Neksjob Corporation Full timeNeksjob Corporation is seeking a highly skilled Customer Service Representative to join our team.About the RoleWe are looking for an individual who can effectively manage incoming calls and customer service inquiries related to phone or mobile phone services, billing concerns, or promo packages.The successful candidate will be responsible for identifying and...
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Senior Customer Experience Strategist
3 weeks ago
Makati City, National Capital Region, Philippines WeSource Management Consultancy Firm Full timeCustomer Experience Manager Job OverviewWe are seeking an experienced Customer Experience Manager to join our team at WeSource Management Consultancy Firm. This is a full-time position with a competitive salary range of Php 140,000 - Php 170,000 and opportunities for career growth.Job Description:Develop and implement a customer-centric strategy that aligns...
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Customer Experience Manager
3 weeks ago
Makati, Philippines WeSource Management Consultancy Firm Full timeJob Expectations: - Employment Type: Full-Time; Permanent (Direct Hire) - Budget: Php 140,000 - Php 170,000 - Work Setup & Location: Onsite - Makati City - Work Schedule: Mondays - Fridays, day shift - Industry: Banking - Hiring Process: Paper Screening - Initial Interview - Final Interview 13th month pay + .5 annual bonus Responsibilities: - Developing...
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Customer Experience Manager
3 weeks ago
Makati, Philippines WeSource Management Consultancy Firm Full timeJob Expectations: - Employment Type: Full-Time; Permanent (Direct Hire) - Budget: Php 140,000 - Php 170,000 - Work Setup & Location: Onsite - Makati City - Work Schedule: Mondays - Fridays, day shift - Industry: Banking - Hiring Process: Paper Screening - Initial Interview - Final Interview 13th month pay + .5 annual bonus Responsibilities: - Developing...
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Customer Experience Coordinator
2 weeks ago
Makati City, National Capital Region, Philippines MIRANDA GLOBAL SOLUTION Full timeJob Description:We are seeking a highly skilled Customer Experience Coordinator to join our team at Miranda Global Solutions.About the Role:This is a critical role that requires strong communication and problem-solving skills. As a Customer Experience Coordinator, you will be responsible for delivering exceptional customer service by providing timely and...
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Customer Service Representative with Experience
2 months ago
Makati City, National Capital Region, Philippines Neksjob Full timeAbout the Role:As a Customer Service Representative with Experience, you will be responsible for managing customer inquiries and requests in a timely and efficient manner. Your primary goal will be to deliver a high caliber of service to our clients, while also developing and maintaining accurate files. Key Responsibilities:• Manage customer inquiries and...
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Customer Experience Ambassador
2 weeks ago
Makati City, National Capital Region, Philippines Better Life Manpower Services Corp. Full timeAbout the RoleWe are seeking a skilled Customer Service Specialist to join our team at Better Life Manpower Services Corp. As a Customer Experience Ambassador, you will be responsible for providing exceptional customer service and support to our clients.Job DescriptionKey Responsibilities:Respond to customer inquiries and concerns in a timely and...
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Customer Experience Associate
1 month ago
Makati City, National Capital Region, Philippines Neksjob Full timeJob Summary:We are seeking a highly skilled and experienced Customer Experience Associate to join our team at Neksjob. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.Key Responsibilities:1....
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Customer Experience Coordinator
1 month ago
Makati City, National Capital Region, Philippines Valeros Business Company Full timeAt Valeros Business Company, we are seeking a highly skilled Customer Experience Coordinator to join our team.We offer a competitive salary of $40,000 - $60,000 per year, depending on experience and qualifications.About the Role:The Customer Experience Coordinator will play a vital role in ensuring that our customers receive exceptional service and support....
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Customer Experience Associate
3 weeks ago
Makati City, National Capital Region, Philippines GDVStackPh Full timeAre you passionate about delivering exceptional customer experiences? We are seeking a highly skilled Customer Experience Associate to join our team at GDVStackPh.About the RoleWe are looking for a talented individual to provide top-notch support to our clients in the telecommunications industry. As a Customer Experience Associate, you will be responsible...