Customer Experience Liaison

1 week ago


Makati City, National Capital Region, Philippines Lean Solutions Group Full time

We are seeking a highly skilled Customer Success Agent to join our team at Lean Solutions Group.

Job Summary:

The ideal candidate will possess excellent communication skills, be able to multitask in a fast-paced environment, and have prior experience in customer-facing roles.

Responsibilities:

  • Handle incoming and outgoing phone calls with professionalism and patience, addressing customer inquiries and concerns efficiently.

  • Multitask and prioritize tasks effectively to manage a high volume of customer interactions.

  • Provide informed responses to customer questions regarding billing, explain charges, and process payments as necessary.

  • Maintain confidentiality of sensitive company and customer information, adhering to established policies and procedures.

  • Develop strong relationships with customers through effective communication and empathy.

Requirements:

  • High School Diploma or equivalent required.

  • Prior experience in a call center setting is essential.

  • At least 1 year of related work experience is preferred.

  • Familiarity with basic medical terminology is essential.

  • Ability to clearly articulate and interpret information both verbally and in writing.

  • Proficient in using computers, phone systems, and relevant software applications.

What We Offer:

A competitive salary range of $45,000 - $65,000 per annum, depending on location and experience, plus benefits package including health insurance, paid time off, and opportunities for professional growth and development.



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