Customer Experience Liaison
1 week ago
We are seeking a highly skilled Customer Success Agent to join our team at Lean Solutions Group.
Job Summary:
The ideal candidate will possess excellent communication skills, be able to multitask in a fast-paced environment, and have prior experience in customer-facing roles.
Responsibilities:
Handle incoming and outgoing phone calls with professionalism and patience, addressing customer inquiries and concerns efficiently.
Multitask and prioritize tasks effectively to manage a high volume of customer interactions.
Provide informed responses to customer questions regarding billing, explain charges, and process payments as necessary.
Maintain confidentiality of sensitive company and customer information, adhering to established policies and procedures.
Develop strong relationships with customers through effective communication and empathy.
Requirements:
High School Diploma or equivalent required.
Prior experience in a call center setting is essential.
At least 1 year of related work experience is preferred.
Familiarity with basic medical terminology is essential.
Ability to clearly articulate and interpret information both verbally and in writing.
Proficient in using computers, phone systems, and relevant software applications.
What We Offer:
A competitive salary range of $45,000 - $65,000 per annum, depending on location and experience, plus benefits package including health insurance, paid time off, and opportunities for professional growth and development.
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