Customer Experience Specialist

2 weeks ago


Makati City, National Capital Region, Philippines SOURCETECH SOLUTIONS INC. Full time

SOURCETECH SOLUTIONS INC. is seeking a skilled Customer Experience Specialist to join our team. The estimated salary for this role is $45,000 - $60,000 per year, depending on location and experience.

About the Role

We are looking for a highly motivated and customer-focused individual to provide exceptional service to our clients. As a Customer Experience Specialist, you will be responsible for greeting customers warmly and assisting them in finding products that meet their needs.

You will also be responsible for answering customer inquiries and providing product information to ensure informed purchasing decisions. Additionally, you will resolve customer complaints and issues promptly and professionally.

Key Responsibilities
  1. Customer Service:
  • Greet customers warmly and assist them in finding products that meet their needs.
  • Answer customer inquiries and provide product information to ensure informed purchasing decisions.
  • Resolve customer complaints and issues promptly and professionally.
Sales and Promotion:
  • Achieve individual and store sales targets through proactive selling techniques.
  • Recommend additional products and services to enhance the customer experience and increase sales.
  • Stay informed about current promotions, sales, and product features.
Checkout and Transactions:
  • Operate cash registers and handle financial transactions accurately.
  • Process returns and exchanges in accordance with store policies.
  • Maintain knowledge of payment processing procedures and security measures.
Team Collaboration:
  • Work closely with other sales associates and store management to achieve overall store goals.
  • Participate in team meetings and training sessions to improve skills.
Requirements

To be successful in this role, you will need:

  • College graduate in marketing/business administration/related field.
  • Sales experience is a plus.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks efficiently.
  • Strong problem-solving skills and attention to detail.
  • Basic math skills and familiarity with point-of-sale systems.


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