Cloud Service Desk Engineer

4 weeks ago

Manila, Philippines Tyler Technologies, Inc. Full time

Cloud Service Desk Engineer Apply Online Cloud Service Desk Engineer (AWS / DevOps Career Growth) Join Tyler Technologies and be part of our ERP Cloud Platform team, supporting the AWS-powered infrastructure behind local government and school ERP systems. This role combines internal service desk support with hands-on exposure to cloud operations, automation, and DevOps best practices, perfect for technical support professionals who want to advance into cloud engineering. What You’ll Do Resolve internal service desk tickets related to AWS-hosted environments. Troubleshoot cloud infrastructure, CI/CD, and application issues. Document solutions in Confluence and manage tasks in Jira. Participate in on-call rotations to maintain cloud system reliability. Learn and assist in AWS automation, Infrastructure as Code, and monitoring tools. What We’re Looking For Service desk or technical support background. Strong communication and documentation skills. Familiarity with Jira & Confluence. Interest or basic skills in AWS, Linux/Windows administration, Bash/Python scripting. Why Join Us Hands-on training with AWS, automation tools, and DevOps pipelines. Clear career path from service desk to cloud engineering. Be part of a mission-driven company improving public sector efficiency. Location Manila, Philippines Apply Online Requisition Number: #LI-Hybrid #LI-SB1 Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling ext. . Please keep in mind these methods are reserved for individuals who require accommodation due to a disability. Don’t be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not … Extend job offers to candidates we have never spoken with on the phone or in-person Request financial information from candidates Offer jobs through chat rooms, meetups, or hangouts If you feel you may have been in contact with someone falsely representing Tyler, please contact immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded. Get to Know Our Tyler Family At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here. To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members. While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow. Join our Talent Network to stay connected and up to date on our latest job openings and talent news. #J-18808-Ljbffr

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