It Service Desk Start Asap

IT Service Desk roles in Manila

Role 1: IT Service Desk (Manila - Start ASAP)

Posted 1 day ago

Duties and Responsibilities

• Serves as the single point of contact for customers from other departments seeking technical assistance over the phone, email and Viber.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions; determine the best possible solution based on issue details.
• Walk the customer through problem-solving process.
• Direct unresolved issues to second level internal support group or person.
• Route/escalate helpdesk cases to third party support (GHL, Diebold, etc.).
• Log incidents manually and monitor using incident reports and sheets.
• Document troubleshooting procedures for reference.
• Provide first level support for POS, Domain, File server, Email, Network, JDA, BI (ARC), Oracle, in-house applications, software, and IT equipment.
• Provide 24/7 support for POS Auto EOD/SOD.
• Responsible for Identity & Account management in all systems (POS, NAV, S&R Shopping, S&R Pizza, OMS, MRM, EGC, EFT, MMS, Oracle, STS, XPRESS and others).
• Handle eSAPR requests for new and modified user accounts.

Job Requirements

• Bachelor's Degree in Information Technology or related field.
• Experience in similar role.
• Willing to be assigned in BGC and perform fieldwork.

Role 2: Service Desk (Mandaluyong, NCR)

Posted today

Job Description

• Own and manage ticketing system for specific accounts (ServiceNow).
• Create, update and assign tickets; provide standby activation tickets outside hours.
• Coordinate appointments with clients; manage resource requests; maintain shared calendar.
• Update deployment status and engineers’ timesheets; track tickets per SLA; onsite engineer response within 60 minutes; resolution within 120 minutes (Level 1 to 2).
• Provide follow-up updates to clients; produce ad-hoc reports; ensure proper priority and notes; consolidate tickets for monthly reports.
• Provide front-line coverage as required; scan SRAS; submit daily ticket reports.
• Working hours: 0830 – 1730.

Location & Compensation

Mandaluyong, NCR — ₱170,000 to ₱190,000

• Company: Unison Solutions Delivery, Inc.

Posted 1 day ago

Role 3: Service Desk (Alabang)

Job Highlights

• Life Insurance upon hiring; career advancement based on performance.

Duties & Responsibilities

• Evaluate and prioritize service requests and incidents; log, classify, and record all requests; use home-grown CRM.
• Escalate with SLA; verify user details; ensure updates to users; gather information via interview/diagnostics; maintain history in ticketing system.
• Monitor progress; close tickets; provide hardware/software inventory reports; onsite coverage aligning with SOPs.

Requirements

• Associate or Bachelor’s in technical field; 6 months to 1 year IT support experience preferred.
• Microsoft technologies familiarity; good communication; ability to work under pressure; willingness to shift; Manday assignment.

Benefits

• Health and life insurance; schedule: 8 hour shifts; overtime and night shifts possible.

Note: Some postings include non-voice or hybrid/work-from-home restrictions; these are site-specific and may be subject to business decisions.

Role 4: Service Desk – Onsite (ECI, BGC, Taguig)

Posted today

Overview

The Service Desk Analyst provides end-user desktop support, handling Level 1/2 tickets, and coordinating with other IT teams. Onsite role with rotating UK/EMEA hours; occasional Tier 3 work with Senior Technician.

What youWill Do

• Provide Level 1/2 end-user desktop support for Windows, Exchange, Office 365; triage incidents; perform routine maintenance (patching, upgrades); assist with AD users and group policy.
• Document issues, communicate SLAs, create user accounts, support remote access (Citrix/Terminal Services); maintain knowledge of solutions and liaise with vendors.
• Coordinate with other IT teams, perform training, and support PM and project work for Windows PCs/Servers, Azure, VMware, and cloud migrations.

Who You Are

• Minimum 2 years of end-user support; strong Windows/Office 365 experience; familiarity with Azure, Intune, AD, PowerShell basics; good networking and security knowledge; strong communication skills.
• Ability to work onsite; willingness to work 24x7 as required; strong customer service orientation.

Nice to have

• ITIL familiarity; relevant certifications (AZ900, M365 fundamentals, ITIL V4); MSP experience; knowledge of Bloomberg/Reuters/Factset.

Additional notes: Onsite requirement; details on shifts, compensation, and benefits vary by posting.

Role 5: Service Desk / Help Desk Support

Posted today

Overview

Onsite in Shaw, Mandaluyong with night shifts. Primary responsibilities include handling internal and external requests via email/phone, liaising with internal teams, and ensuring accurate transactional processing via ServiceNow or Salesforce.

Key Responsibilities

• Respond to emails; process and assign requests; draft recognition emails; maintain customer relationships.
• Work with Customer Success Managers on special projects; manage Qualtrics cases; provide timely updates to customers.

What We Offer

• Competitive salary; professional development; supportive team; modern facilities.

About Us

IBEX Global Solutions (Philippines) Inc. is a leading IT/BPO provider; committed to diversity and inclusion.

Note

Includes a disclaimer about work arrangement (onsite and night shift) and a link to application. Location: Shaw, Mandaluyong.

Other postings

Service Desk – Makati / Service Desk Analyst – Mandaluyong/Taguig, etc. Summary of typical requirements:

• 1–2 years IT service desk experience; knowledge of ServiceNow, Windows OS, MS Office, and basic networking.
• Strong communication; ability to document support activities; willingness to work shifts, including nights/weekends.
• Onsite requirement; some postings require 24/7 coverage; some offer health benefits, PTO, and career progression.

Expiry

This feed consolidates multiple active postings; no explicit expiry mentioned.

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