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JOB TITLE Manager: ICT

REPORTING TO Senior Manager: Information and Communication Technology

JOB GRADE D1 Minimum Midpoint

TOTAL CTC R653 396 R768 701

NO. OF INCUMBENTS 1

DIVISION Strategy and Information Management

LOCATION National Office

MAIN PURPOSE OF THE

JOB

To manage (plan, organise, lead and control) the Seda ICT Support

Services Sub-Unit which includes maintaining, supporting, backup

and optimizing key functional areas, particularly service support,

telephony and resolve hardware, software, applications and systems

related incidents

KEY PERFORMANCE

AREAS

❖ Benchmark ICT Support Services best practices and advise on ICT

❖ Develop and implement Seda’s ICT Support Service standards,

guidelines and procedures in line approved Seda requirements

❖ Manage Seda ICT Service Desk and Incidents

❖ Manage outsourced ICT Support Services through Contracts and

❖ Manage the implementation of ICT Support services projects

❖ Manage ICT Support Service finance and procurement in line with

ICT strategic plan

REQUIRED MINIMUM

EDUCATION

❖ Matric (NQF Level 4) plus a B Tech (NQF Level 7) or Bachelor

Degree (NQF Level 7) in Information and Communication

Technology coupled with recognised industry certifications

❖ Honours Degree (NQF Level 8) or post graduate Diploma (NQF 8)

in Information and Communication Technology coupled with

recognised industry certifications as added advantage.

REQUIRED WORK

EXPERIENCE

❖ 6-8 year’s experience in ICT environment of which three (3) years

should have been at Team Lead level with proven track record of

maintaining ICT Support Services

❖ Comprehensive experience as an ICT Support Service

management specialist with a wide variety of skills to align ICT

Support Service with the strategic direction of an organisation

❖ Prior experience in network management, scripting and system

administration

❖ Thorough knowledge of developments in the ICT industry

❖ Understanding of ICT governance frameworks and quality

standards e.g. COBIT and ITIL

❖ Knowledge of ICT acquisition processes and principles

CRITICAL COMPETENCIES

❖ Strategic Capability

❖ Managing a Team

❖ Change Management

❖ Policy Development & Adherence

❖ Advisory Service

❖ Stakeholder Engagement

❖ Problem-Solving & Decision-Making

❖ Planning & Organising

❖ Monitoring & Evaluation

❖ Basic Computer Skills

❖ Office Management

NB: It is the organisation’s intention to promote equity and representivity in terms of race,

gender and people living with disability as per the set numerical targets contained in the

organizational Employment Equity Plan (EE Plan). To ensure compliance and successful

implementation of the EE Plan, all applicants should indicate their race, gender and

disability status in their curriculum vitae (CV). Previously Disadvantaged Individuals are

encouraged to APPLY

The appointment of candidates is subject to the verification of all their credentials

(employment history, educational, financial, criminal and any other checks as may be

necessary). Please note that only shortlisted candidates will be contacted, and if you have

not heard from us within three months of submitting your application, please consider it

unsuccessful. Proposed offers will be made from Minimum to Midpoint as advertised

To apply, please send your CV to Please state the position you are applying for in the subject line.Closing Date: 23 August 2022