Manager - ICT Support Services (Readvertisement)

3 weeks ago

Manila, Philippines Small Enterprise Development Agency_gov Full time

Overview

JOB TITLE Manager: ICT Support Services

REPORTING TO Senior Manager: Information and Communication Technology

DURATION Twelve (12) Months Contract

JOB GRADE D1 Minimum Midpoint

TOTAL CTC R625 259 R735 599

NO. OF INCUMBENTS 1

DIVISION Strategy and Information Management

LOCATION National Office

MAIN PURPOSE OF THE JOB

To manage (plan, organise, lead and control) the Seda ICT Support Services Sub-Unit which includes maintaining, supporting, backup and optimizing key functional areas, particularly service support, telephony and resolve hardware, software, applications and systems related incidents

Key Responsibilities
  • Benchmark ICT Support Services best practices and advise on ICT
  • Develop and implement Seda’s ICT Support Service standards, guidelines and procedures in line approved Seda requirements
  • Manage Seda ICT Service Desk and Incidents
  • Manage outsourced ICT Support Services through Contracts
  • Manage the implementation of ICT Support services projects
  • Manage ICT Support Service finance and procurement in line with ICT strategic plan
Required Minimum Education
  • Matric (NQF Level 4) plus a B Tech (NQF Level 7) or Bachelor Degree (NQF Level 7) in Information and Communication Technology coupled with recognised industry certifications
  • Honours Degree (NQF Level 8) or postgraduate Diploma (NQF 8) in Information and Communication Technology coupled with recognised industry certifications as added advantage
Required Work Experience
  • 6-8 years’ experience in ICT environment of which three (3) years should have been at Team Lead level with proven track record of maintaining ICT Support Services
  • Comprehensive experience as an ICT Support Service management specialist with a wide variety of skills to align ICT Support Service with the strategic direction of an organisation
  • Prior experience in network management, scripting and system administration
  • Thorough knowledge of developments in the ICT industry
  • Understanding of ICT governance frameworks and quality standards e.g. COBIT and ITIL
  • Knowledge of ICT acquisition processes and principles
Critical Competencies
  • Strategic Capability
  • Managing a Team
  • Change Management
  • Policy Development & Adherence
  • Advisory Service
  • Stakeholder Engagement
  • Problem-Solving & Decision-Making
  • Planning & Organising
  • Monitoring & Evaluation
  • Basic Computer Skills
  • Office Management
Equity and Application Notes

NB: It is the organisation’s intention to promote equity and representivity in terms of race, gender and people living with disability as per the set numerical targets contained in the organizational Employment Equity Plan (EE Plan). To ensure compliance and successful implementation of the EE Plan, all applicants should indicate their race, gender and disability status in their curriculum vitae (CV). Previously Disadvantaged Individuals are encouraged to APPLY

Additional Information

The appointment of candidates is subject to the verification of all their credentials (employment history, educational, financial, criminal and any other checks as may be necessary). Please note that only shortlisted candidates will be contacted, and if you have not heard from us within three months of submitting your application, please consider it unsuccessful. Proposed offers will be made from Minimum to Midpoint as advertised

To apply, please send your CV to Please state the position you are applying for in the subject line.

Closing Date: 10 May 2022

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