IT Desktop and Network Support Dispatch Philippines

IT Desktop and Network Support Dispatch Philippines

Overview

Cisco L1 Customized JD: Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Basic understanding of PC hardware set-up and configuration. Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS. Basic knowledge of Active Directory, Messaging, User Profile Administration including Remote Troubleshooting, Installation and Uninstallation of applications etc. Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups. Knowledge of Microsoft based operating systems with emphasis on Windows X (i.e. Win10, Win7). Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, MFD, Mobile & Tablets). Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint. Good written and oral communications skills with clients and management as well as people skills. Ability to work with deadlines and complete tasks on-time. MCP and ITIL certification would be desirable but not mandatory. Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.).

• Provide IT Infrastructure field support including troubleshooting hardware, software, and operating system issues without impacting hardware warranty or customer security compliance requirements.
• Perform desk side support and PC break/fix; administer Windows OS and macOS basics.
• Utilize Active Directory, messaging, user profile administration, remote troubleshooting, and software installation/uninstallation.
• Work as Technical Support Executive / System or Network Administrator in large, complex environments.
• Support Microsoft Windows operating systems (Windows 7/10) and troubleshoot Outlook in a network environment.
• Ensure proficient use of Microsoft Office applications (Word, Excel, PowerPoint).
• Maintain strong written and verbal communication with clients and management; meet deadlines.
• Benefit from ticketing tools experience (ServiceNow, Remedy, etc.).

• Non-Technical: Good customer management, oral and written communication, ability to interact with customers at different levels, self-driven and results oriented, passionate about the work, local language preferred, English proficiency, Mandarin/Korean/Japanese language skills as applicable.
• Technical: 3-4 years IT infrastructure field support, basic PC hardware setup, desk side support, Windows/macOS administration, Active Directory, Outlook, MS Office, ticketing tools, and relevant certifications (MCP/ITIL desirable).

Excellent written and oral communications with clients and management. Ability to work with deadlines and complete tasks on time. Bilingual (English & Local B2). Items: Console cable for CISCO and Silver Peak; Full Internet-ready mobile; Noise-cancellation headsets; TeamViewer, MS Teams, Putty, remote connection software; Admin access of the laptop; RJ45 port on Laptop. Experience with ticketing tools (ServiceNow / Remedy) is an additional advantage.

• Mid-Senior level

• Full-time

• Information Technology

• IT Services and IT Consulting

Referrals increase your chances of interviewing at BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY by 2x

Taguig, National Capital Region, Philippines