Executive, Desktop Support

Job Description

OVERVIEW:

Location: Manila, Philippines

Department: ICT

Entity: Philippines AirAsia

Status: Full-time

JOB DESCRIPTION:

YOUR ROLE AS AN EXECUTIVE, DESKTOP SUPPORT

As an Executive, Desktop Support, you will be responsible for ensuring seamless IT support across the organization. You will provide frontline assistance to end-users, resolve desktop-related issues, and work closely with other support teams to maintain smooth IT operations. Your role is critical in enabling Allstars to work efficiently with reliable IT systems.

WHAT YOU'LL CHAMPION:

• Support the smooth running of daily IT operations.
• Provide IT operational support and guidance to users.
• Ensure compliance with company policies and standard operating procedures.
• Manage IT equipment storage and ensure proper arrangement and availability.
• Execute deployment, setup, and configuration of desktops, laptops, and other IT assets.
• Provide timely resolutions and/or workaround solutions to desktop operational requests.
• Monitor assigned tickets, follow up, and ensure incidents/problems are resolved within SLA.
• Record all delivered assets in the Goods Acceptance Form and submit to the Senior Desktop Support Executive.
• Ensure tools and equipment are well-maintained and in good working condition.
• Execute improvement plans related to desktop support and IT operations.
• Travel or temporarily relocate as required to fulfill company operational needs.

WHO YOU ARE:

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Proven experience in desktop support, IT service desk, or similar technical support role.
• Strong troubleshooting and problem-solving skills for hardware and software issues.
• Familiar with IT asset management, deployment, and maintenance processes.
• Knowledge of IT service management (ITSM) systems and SLA compliance.
• Effective communication and customer service skills for user support.
• Ability to work independently and collaboratively with internal support teams.
• Organized, proactive, and able to prioritize tasks in a fast-paced environment.
• Willingness to travel and adapt to operational demands.

WHERE YOU'LL GO:

Dispatcher to captain, ramp agent to data analyst, brand executive to CEO – these are some Dare To Dream stories of our Allstars.

Based on your performance and contribution in this role, you'll grow into becoming a Senior Executive, Desktop Support or IT Systems Specialist. In this role, you'll lead IT support initiatives, manage larger-scale projects, and ensure continuous improvement of IT service delivery.

WHAT YOU'LL ENJOY:

• Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
• Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities.
• Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
• Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.
• A unique Allstar culture like no other.

OUR HIRING PROCESS:

• Application received
• Candidate screening
• Interview(s) and assessment(s)
• Background check and/or other assessments
• Offer and negotiation

GET TO KNOW PHILIPPINES AIRASIA:

Philippines AirAsia is part of the AirAsia Aviation Group, a subsidiary of Capital A. We connect Filipinos locally and internationally through world-class, low-cost flights, making travel accessible to everyone.

GET TO KNOW US:

Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You'll know us as the 'Now Everyone Can Fly' airline (if you don't, we're definitely older than you).

Today, we're more than just an airline. We're Capital A – a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.

Above all, we're Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we're excited to have you onboard.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.