It Support Desktop

Posted today

Help Desk

Job Description

We Are Hiring: Customer Care Support

Qualifications:

• Willing to work on a graveyard shift
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type: Full-time

• Life insurance

Intern - Desktop Support

Posted today

Job Description

We are looking for a motivated and tech-savvy Desktop Support Intern to join our team. This role is ideal for a student currently studying Computer Science, Software Development, or a related field. The intern will provide technical support to our users globally, predominantly in New Zealand, Australia, and the Philippines. Flexible hours will be provided to accommodate study schedules, but some morning work will be required due to time zone differences.

Key Responsibilities:

• Provide remote desktop support and troubleshooting for hardware and software issues.
• Assist with the setup and configuration of computer systems and applications.
• Respond to support tickets and resolve issues in a timely manner.
• Document and track issues and solutions in the support system.
• Collaborate with the IT team to identify and implement improvements.
• Conduct basic network troubleshooting and support.
• Ensure excellent customer service and maintain a high level of user satisfaction.
• Handle user onboarding and offboarding processes, including account setup and deactivation.
• Conduct inductions for new users to ensure they are familiar with company systems and software
• Conduct new user IT inductions, familiarizing them with company systems and software
• Support local IT inventory and storage management e.g. release / issuance of IT equipment to employees under the supervision of the HR manager

Required qualifications / experience:

• Currently enrolled in a Computer Science, Software Development, or related program.
• Good knowledge of computer hardware and software.
• Strong problem-solving skills and attention to detail.
• Excellent English communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Reliable internet connection and a quiet workspace for remote support.
• Familiarity with Microsoft Intune deployments (preferred, not essential)
• Familiar with Microsoft Active Directory / Entra (preferred, not essential)
• Experience with Microsoft domain controllers (preferred, not essential)
• Automating patching cycles to end point devices (preferred, not essential)
• Experience or personal knowledge in frontend and backend development (preferred, not essential)
• Flexible working hours to fit around your studies.
• Hybrid working environment - predominantly WFH but some times on site setting up laptops / onboarding employees in our BGC offices.
• Opportunity to develop technical and customer service skills.
• Mentorship and guidance from experienced IT professionals.

Application Process:

To apply, please submit your resume and a brief cover letter detailing your interest in the role and your current studies.

Taguig, National Capital Region ₱40000 - ₱60000 Y Bill Gosling Outsourcing - Philippines

Posted today

Desktop Support

Posted today

Job Description

Desktop Support Engineer

Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.

Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.

Manage service request, software installation, new computer setups, upgrades, etc.

Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.

Qualifications :

• Must be graduate of Bachelor\'s Degree or Vocational in any IT Related Course
• Must be willing to work in Makati City
• Flexible in working schedule
• Open for Project Based Employment good for 1 year RENEWABLE Contract
• Must have at least 1yr experience as Desktop Support (hands on)

Schedule:

8 hour shift

Ability to commute/relocate:

Makati City: Reliably commute or planning to relocate before starting work (required)

Help Desk

Posted today

Job Description

We Are Hiring: Customer Care Support

Qualifications:

• Willing to work on a graveyard shift
• With or without experience
• Bachelor\'s degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type: Full-time

• Life insurance

Intern - Desktop Support

Posted today

Job Description

We are looking for a motivated and tech-savvy Desktop Support Intern to join our team. This role is ideal for a student currently studying Computer Science, Software Development, or a related field. The intern will provide technical support to our users globally, predominantly in New Zealand, Australia, and the Philippines. Flexible hours will be provided to accommodate study schedules, but some morning work will be required due to time zone differences.

Key Responsibilities:

• Provide remote desktop support and troubleshooting for hardware and software issues.
• Assist with the setup and configuration of computer systems and applications.
• Respond to support tickets and resolve issues in a timely manner.
• Document and track issues and solutions in the support system.
• Collaborate with the IT team to identify and implement improvements.
• Conduct basic network troubleshooting and support.
• Ensure excellent customer service and maintain a high level of user satisfaction.
• Handle user onboarding and offboarding processes, including account setup and deactivation.
• Conduct inductions for new users to ensure they are familiar with company systems and software
• Conduct new user IT inductions, familiarizing them with company systems and software
• Support local IT inventory and storage management e.g. release / issuance of IT equipment to employees under the supervision of the HR manager

Required qualifications / experience:

• Currently enrolled in a Computer Science, Software Development, or related program.
• Good knowledge of computer hardware and software.
• Strong problem-solving skills and attention to detail.
• Excellent English communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Reliable internet connection and a quiet workspace for remote support.
• Familiarity with Microsoft Intune deployments (preferred, not essential)
• Familiar with Microsoft Active Directory / Entra (preferred, not essential)
• Experience with Microsoft domain controls (preferred, not essential)
• Automating patching cycles to end point devices (preferred, not essential)
• Experience or personal knowledge in frontend and backend development (preferred, not essential)
• Flexible working hours to fit around your studies.
• Hybrid working environment - predominantly WFH but some times on site setting up laptops / onboarding employees in our BGC offices.
• Opportunity to develop technical and customer service skills.
• Mentorship and guidance from experienced IT professionals.

Application Process:

To apply, please submit your resume and a brief cover letter detailing your interest in the role and your current studies.

Taguig, National Capital Region ₱40000 - ₱60000 Y Baytech BPO Corporation

Posted today

Desktop Support Technician

We are looking for a Desktop Support Technician to join our team. This is a challenging role that can positively impact many people across the world. This role will be immensely satisfying and meaningful to the right candidate and we can\'t wait to find you

YOU WILL:

• Assist the Helpdesk Support team with Desktop Support tasks such as deployment of endpoints, keyboard, mouse, monitors and telephony equipment
• Assist the business and operational/support staff with helpdesk related items
• Support IT Department tasks when required
• Assist with team/ operational training on various applications.
• Monitor daily operations and enhance processes to maximize technology efficiency.
• Knowledge of telephony hardware and software
• Other duties may be assigned

ABOUT YOU:

• Previous work experience as an IT/Desktop support preferred.
• You have successfully completed at least 2 years in College. Preferably those who completed courses in Information Technology
• You demonstrate teamwork, open communication and the ability to give and receive constructive feedback.
• You demonstrate job knowledge through understanding of the fundamental skills and procedures.
• You are never satisfied and demonstrate a winning attitude striving for success and productivity
• You take initiative to share or apply best practices in order to improve personal performance and customer experience.
• You are fun and energetic and are engaged at all levels

WHY WORK WITH US:

• We offer a competitive salary for your work experience
• Life Insurance and Health Benefits available
• Ongoing training / personal development
• Amazing work culture where you can learn and grow

WHERE ARE WE

We have offices across the Globe – Canada, Philippines, Costa Rica, UK, US, Trinidad & Tobago, and India – please visit our website for additional information

CHECK US OUT FOR YOURSELF

Twitter & Instagram: bgocareers

Website –

Apply now and wait for our recruiters to contact you or you may contact us at BILL)

Posted today

Desktop Support Engineer (L3)

Posted today

Job Description

We are seeking an L3 Desktop Support Engineer to serve as an escalation point to resolve client issues related to applications, operating systems, and networking. You will be assigned to our client base (Hedge Funds, Private Equity Firms) in the US, Europe, and APAC.

In this role, you will be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Office 365, Network switching, VPNs, Firewalls, backup systems, and more.

Job Responsibilities:

• Provide Tier 3 end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments.
• See the world through the eyes of the customer" delivering world class desktop support for all client issues while responding to Tier 3 tickets.
• Triage daily advanced support incidents, desktop and light server troubleshooting, hardware and software installation, upgrades, and transformative projects.
• Action daily midlevel to advanced infrastructure support incidents
• Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets to name a few.
• Execute basic system maintenance including software and operating system patching and software version upgrades.
• Provide support of Active Directory such as add/remove users, password resets and Group Policy application.
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)
• Project work for the installation & Support of Windows PCs & Servers, Azure & Microsoft 365, VMware & Cloud Migration Services.
• Creation and administration of user accounts on all group technology supported systems.
• Work closely with other IT teams to ensure swift ticket resolution and ensure Service level agreements ("SLAs") are being met

Job Qualifications:

• Minimum 4 years of end user support
• Microsoft Operating Systems such as Windows 7/8/10,11 Microsoft Office
• Exceptional MS Office Suite including Office 365 installation and administration, configuration, and troubleshooting.
• Hands-on experience with Azure, Intune, OneDrive, Exchange online and SharePoint.
• Basic PowerShell experience, e.g., copy/paste (not writing script)
• Android/iOS configuration, troubleshooting and potential integration with MDM solutions.
• Familiar with cyber-security concepts, e.g., Multi-Factor Authentication (MFA), Antivirus/Anti-malware, Software Firewall, Web Filtering
• Basic Networking, FTP Requests, DFS, Cloud network, iBoss- duplicative below
• Intermediate knowledge of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, DFS, Routing, Switching and Firewalls
• Experience with hardware troubleshooting (desktop/laptop, printer, mobile device)
• Excellent communication and customer service skills with a strong ability to articulate technical information to non-technical people.
• Active Directory Administration including account creation, modification and password resets. Client VPN setup and troubleshooting
• Familiarity with file system support including permissions, sharing, backups and restores.
• Experience working a service desk ticketing system (ServiceNow, ConnectWise, Jira etc.)
• Experience troubleshooting file and print services.

About the job:

• Direct hire with the client
• Rotating shift: Early mornings / UK / EMEA hours and after hours.

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