Desktop Support Officer

1 day ago

Manila, National Capital Region, Philippines Axiom Technologies Full time $104,000 - $130,878 per year

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Roles and Responsibilities:

  • Provide first/second level contact and problem resolution for customer issues.
  • Answer client questions in a professional manner
  • Accept and deliver all service calls assigned within the established service level agreement for each client
  • Meet established customer service satisfaction criteria as outlined in established guidelines and policies
  • Install, upgrade, support and troubleshoot, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
  • Complete real-time reporting of all calls as documented in established policies and guidelines
  • Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
  • Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements
  • Provide timely communication on issue status and resolution.
  • Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis
  • Maintain ticket updates for all reported incidents.
  • Break Fix, fault diagnosis and resolution
  • Additional requirements may exist if the offer of employment is extended
  • Proven analytical, troubleshooting and problem-solving skills

IT Skills and Experience

  • Windows 7 & 10, MS Office 2010/2013/2016/365
  • Ability to communicate regarding technical issues with clients
  • Ability to drive to client locations
  • Performs general preventative maintenance tasks on computers, laptops, printers
  • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Must be able to pass annual criminal and motor vehicle background
  • Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
  • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

In-depth knowledge of:

  • Hands on experience in Networking
  • Knowledge about Data Centre
  • Windows OS (Windows 7, 10)
  • Microsoft Office applications
  • Active Directory
  • Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
  • Install, upgrade, support, and troubleshoot for printers, and computer hardware.
  • Mobile device management including IOS and Android devices
  • Mac operating system, to support Apple pc users.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Willing to work off-hours and weekends when required for projects or emergency support.

IT Qualifications

At least two of the following:

  • Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Application
  • CompTIA A+, Microsoft Certified Professional (MCP) or better.

Experience in a similar role

  • 4-6 years of relevant experience

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

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