Desktop Support Officer

4 days ago

Manila, National Capital Region, Philippines Axiom Technologies Full time ₱350,000 - ₱700,000 per year

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Roles and Responsibilities:

  • Provide first/second level contact and problem resolution for customer issues.
  • Answer client questions in a professional manner
  • Accept and deliver all service calls assigned within the established service level agreement for each client
  • Meet established customer service satisfaction criteria as outlined in established guidelines and policies
  • Install, upgrade, support and troubleshoot, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
  • Complete real-time reporting of all calls as documented in established policies and guidelines
  • Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
  • Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements
  • Provide timely communication on issue status and resolution.
  • Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis
  • Maintain ticket updates for all reported incidents.
  • Break Fix, fault diagnosis and resolution
  • Additional requirements may exist if the offer of employment is extended
  • Proven analytical, troubleshooting and problem-solving skills

IT Skills and Experience

  • Windows 7 & 10, MS Office 2010/2013/2016/365
  • Ability to communicate regarding technical issues with clients
  • Ability to drive to client locations
  • Performs general preventative maintenance tasks on computers, laptops, printers
  • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Must be able to pass annual criminal and motor vehicle background
  • Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
  • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

In-depth knowledge of:

  • Hands on experience in Networking
  • Knowledge about Data Centre
  • Windows OS (Windows 7, 10)
  • Microsoft Office applications
  • Active Directory
  • Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
  • Install, upgrade, support, and troubleshoot for printers, and computer hardware.
  • Mobile device management including IOS and Android devices
  • Mac operating system, to support Apple pc users.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Willing to work off-hours and weekends when required for projects or emergency support.

IT Qualifications

At least two of the following:

  • Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Application
  • CompTIA A+, Microsoft Certified Professional (MCP) or better.

Experience in a similar role

  • 4-6 years of relevant experience

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

  • Desktop Support Analyst

    4 days ago

    Manila, National Capital Region, Philippines SoftNice UK Limited Full time ₱600,000 - ₱800,000 per year

    Role:Desktop Support EngineerLocation:Heston, UKIs it Permanent / Contract:PermIs it Onsite/Remote/Hybrid:OnsiteStart Date:ImmediateJob Description:Role:Desktop Support EngineerOur client is looking to recruit a Desktop Support Engineer on an ongoing contract basis to provide support to its large user community along with the deployment of new technology to...

  • Desktop Support Engineer

    4 days ago

    Manila, National Capital Region, Philippines BLS Full time ₱720,000 - ₱960,000 per year

    Job Summary:The Desktop Support Engineer will provide technical support and assistance to end-users in a corporate environment. The role involves troubleshooting hardware and software issues, installing and configuring computer systems, and ensuring the smooth and efficient operation of the organization's desktop computing environment.Key...

  • Executive, Desktop Support

    2 days ago

    Manila, National Capital Region, Philippines AirAsia Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionOVERVIEW:Location: Manila, PhilippinesDepartment: ICTEntity: Philippines AirAsiaStatus: Full-time JOB DESCRIPTION:YOUR ROLE AS AN EXECUTIVE, DESKTOP SUPPORT As an Executive, Desktop Support, you will be responsible for ensuring seamless IT support across the organization. You will provide frontline assistance to end-users, resolve...

  • Desktop Support Technician

    1 week ago

    Manila, National Capital Region, Philippines Bill Gosling Outsourcing Full time ₱24,000 - ₱60,000 per year

    Join a Team That's Passionate About Making Lives BetterAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial...

  • URGENT IT Intern – Desktop Support

    4 days ago

    Manila, National Capital Region, Philippines Teleperformance Full time ₱180,000 - ₱540,000 per year

    Eligibility: Currently pursuing a degree in Information Technology, Computer Science, or related field that can report from Monday to Friday except Holidays.Role OverviewAs an IT Intern supporting the Desktop Engineering team, you will gain hands-on experience in enterprise IT operations. Under the guidance of experienced engineers, you'll assist in...

  • Information Technology Desktop Support

    2 days ago

    Manila, National Capital Region, Philippines Impressive Tech Managed Services PTY Ltd Full time ₱400,000 - ₱800,000 per year

    • Strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. • Experience in installing, technical troubleshooting and fixing desktops, printers,...

  • Desktop Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) Full time ₱350,000 - ₱600,000 per year

    Position Title: Onsite IT Support TechnicianJob Type: 12+ Month ContractJob Summary:As an Onsite IT Support Technician, you will be responsible for providing technical assistance and support to end-users within the organization. Your primary focus will be on-site troubleshooting, problem resolution, and ensuring the smooth operation of computer systems,...

  • L3 IT Support Engineer

    4 days ago

    Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time ₱900,000 - ₱1,200,000 per year

    SUMMARYAn experienced IT professional responsible for providing advanced technical support and troubleshooting for end-user devices (desktops, laptops, mobile devices, printers, scanners), software applications, and company infrastructure, including Office 365, G Suite, Windows Server environments (2016/2019), and various cloud solutions. Key duties include...

  • Information Technology Support Engineer

    4 days ago

    Manila, National Capital Region, Philippines Impressive Tech Managed Services PTY Ltd Full time ₱400,000 - ₱600,000 per year

    Responsibilities:Provide desktop/laptop support (hardware, software, connectivity) and resolve incidents.Handle IMAC (Install, Move, Add, Change) and desk-side support.Perform break-fix services for desktops and laptops.Install, configure, and maintain standard OS, applications, and patches.Support remote device management and hardware replacements...

  • Service Desk Officer

    4 days ago

    Manila, National Capital Region, Philippines Eteam Workforce Private Corp. Full time ₱300,000 - ₱450,000 per year

    Work Arrangement: [On-site / Hybrid / Remote]Employment Type: contract 3-6 monthsExperience Required: Minimum 1 year of IT support experienceJob Summary Key ResponsibilitiesRespond to IT service requests, incidents, and inquiries via phone, email, or ticketing system.Troubleshoot and resolve hardware, software, and network issues on desktops, laptops, mobile...