
Desktop Support Engineer
19 hours ago
Overview
Job Title: DSS Engineer
Location: Manila, National Capital Region, Philippines
We are seeking a skilled and customer-focused Deskside Support Specialist to join our IT team. The ideal candidate will provide hands-on technical support to end-users, ensuring seamless operation of hardware, software, and network systems. This role requires excellent problem-solving skills, a proactive attitude, and the ability to communicate effectively with both technical and non-technical users.
Responsibilities- Provide on-site and remote deskside support for hardware, software, and network related issues.
- Troubleshoot and resolve technical problems related to desktops, laptops, printers, mobile devices, and other peripherals.
- Install, configure, and maintain operating systems, applications, and hardware components.
- Assist with user account management, including password resets and access provisioning.
- Collaborate with the IT team to escalate and resolve complex technical issues.
- Document support activities, solutions, and processes in the ticketing system.
- Perform routine maintenance and updates on IT equipment and systems.
- Support office moves, including setup and configuration of IT equipment.
- Provide training and guidance to end-users on IT tools and best practices.
- Ensure compliance with company IT policies and security protocols.
- Required:
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 2+ years of experience in a deskside support or similar IT support role.
- Proficiency in Windows and Mac operating systems, Microsoft Office Suite, and common business applications.
- Strong knowledge of hardware troubleshooting and repair.
- Familiarity with Active Directory, Office 365, and basic networking concepts.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and work effectively under pressure.
- Preferred:
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP).
- Experience with IT Service Management (ITSM) tools like ServiceNow.
- Knowledge of cybersecurity best practices.
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