Desktop Support Engineer

3 weeks ago

Manila, Philippines TECEZE Full time

Overview

Job Title: DSS Engineer

Location: Manila, National Capital Region, Philippines

We are seeking a skilled and customer-focused Deskside Support Specialist to join our IT team. The ideal candidate will provide hands-on technical support to end-users, ensuring seamless operation of hardware, software, and network systems. This role requires excellent problem-solving skills, a proactive attitude, and the ability to communicate effectively with both technical and non-technical users.

Responsibilities
  • Provide on-site and remote deskside support for hardware, software, and network related issues.
  • Troubleshoot and resolve technical problems related to desktops, laptops, printers, mobile devices, and other peripherals.
  • Install, configure, and maintain operating systems, applications, and hardware components.
  • Assist with user account management, including password resets and access provisioning.
  • Collaborate with the IT team to escalate and resolve complex technical issues.
  • Document support activities, solutions, and processes in the ticketing system.
  • Perform routine maintenance and updates on IT equipment and systems.
  • Support office moves, including setup and configuration of IT equipment.
  • Provide training and guidance to end-users on IT tools and best practices.
  • Ensure compliance with company IT policies and security protocols.
Qualifications
  • Required:
  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • 2+ years of experience in a deskside support or similar IT support role.
  • Proficiency in Windows and Mac operating systems, Microsoft Office Suite, and common business applications.
  • Strong knowledge of hardware troubleshooting and repair.
  • Familiarity with Active Directory, Office 365, and basic networking concepts.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize tasks and work effectively under pressure.
  • Preferred:
  • Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP).
  • Experience with IT Service Management (ITSM) tools like ServiceNow.
  • Knowledge of cybersecurity best practices.
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