
It Desktop And Network Support Dispatch Philippines
1 day ago
Cisco L1 Customized JD
Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
Basic understanding of PC hardware set-up and configuration.
Responsibilities- Skilled in desk side support and PC break / fix including basic administration of Windows O / S and MAC OS.
- Basic knowledge of Active Directory, Messaging, User Profile Administration including Remote Troubleshooting, Installation and Uninstallation of applications etc. is a must.
- Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups.
- Knowledge of Microsoft based operating systems with emphasis on Windows X (i.e. Win10, Win7)
- Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, MFD, Mobile & Tablets)
- Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
- Good written and oral communications skills with clients and management as well as people skills.
- Ability to work with deadlines and complete tasks on-time.
- MCP and ITIL certification would be desirable but not mandatory
- Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),
- Good Customer management skill,
- Good in oral and written communication
- Able to interact and work with customer at different levels.
- Self- Driven and result oriented.
- Really passionate about the work
- Local language knowledge is preferred
- Fluent in Mandarin / Korean / Japanese ( Language Skills )
- Be good at Read & Write in English.
- Excellent written and oral communications skills with clients and management as well as people skills.
- Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency
- Bilingual (English & Local B2)
- Console cable for CISCO and Silver Peak
- Full Internet ready mobile
- Noise Cancellation head sets
- Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop
- RJ45 port on Laptop
- Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage
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Manila, Philippines BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY Full timeIT Desktop and Network Support Dispatch Philippines Overview Cisco L1 Customized JD: Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance...
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