It Desktop And Network Support Dispatch Philippines

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Cisco L1 Customized JD

Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

Basic understanding of PC hardware set-up and configuration.

Responsibilities
  • Skilled in desk side support and PC break / fix including basic administration of Windows O / S and MAC OS.
  • Basic knowledge of Active Directory, Messaging, User Profile Administration including Remote Troubleshooting, Installation and Uninstallation of applications etc. is a must.
  • Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups.
  • Knowledge of Microsoft based operating systems with emphasis on Windows X (i.e. Win10, Win7)
  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, MFD, Mobile & Tablets)
  • Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
  • Good written and oral communications skills with clients and management as well as people skills.
  • Ability to work with deadlines and complete tasks on-time.
  • MCP and ITIL certification would be desirable but not mandatory
  • Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),
Non-Technical
  • Good Customer management skill,
  • Good in oral and written communication
  • Able to interact and work with customer at different levels.
  • Self- Driven and result oriented.
  • Really passionate about the work
  • Local language knowledge is preferred
  • Fluent in Mandarin / Korean / Japanese ( Language Skills )
  • Be good at Read & Write in English.
Requirements
  • Excellent written and oral communications skills with clients and management as well as people skills.
  • Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency
  • Bilingual (English & Local B2)
Items
  • Console cable for CISCO and Silver Peak
  • Full Internet ready mobile
  • Noise Cancellation head sets
  • Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop
  • RJ45 port on Laptop
  • Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage
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