Desktop Support Engineer

2 days ago

Manila, National Capital Region, Philippines BLS Full time ₱180,000 - ₱240,000 per year

Job Summary:

The Desktop Support Engineer will provide technical support and assistance to end-users in a corporate environment. The role involves troubleshooting hardware and software issues, installing and configuring computer systems, and ensuring the smooth and efficient operation of the organization's desktop computing environment.

Key Responsibilities:

  • Technical Support:
  • Provide first-level support for desktop, laptop, and peripheral hardware issues.
  • Troubleshoot and resolve software and application problems.
  • Assist users with network connectivity issues, both wired and wireless.
  • Installation & Configuration:
  • Install, configure, and maintain operating systems and software applications.
  • Set up new hardware, including desktops, laptops, printers, and other peripherals.
  • Configure user accounts, permissions, and access rights.
  • Maintenance & Upgrades:
  • Perform regular maintenance tasks such as system updates, patches, and backups.
  • Ensure all desktop systems are up-to-date with the latest security patches and software updates.
  • Assist in the deployment of new hardware and software.
  • User Training & Documentation:
  • Provide basic training to users on software applications and IT policies.
  • Create and maintain documentation for IT procedures and user guides.
  • Develop and update knowledge base articles for common issues and solutions.
  • Incident Management:
  • Track and manage incidents and service requests using the organization's ticketing system.
  • Escalate complex issues to higher-level support teams as necessary.
  • Ensure timely resolution of user issues and maintain high levels of customer satisfaction.
  • Security & Compliance:
  • Adhere to the company's IT security policies and procedures.
  • Ensure compliance with data protection and privacy regulations.
  • Assist in the implementation of security measures to protect IT assets.

Qualifications:

  • Education:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Relevant certifications such as CompTIA A+, or equivalent are a plus.
  • Experience:
  • 1-3 years of experience in a desktop support or similar role.
  • Proven experience in troubleshooting hardware and software issues.

Skills:

  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with common desktop applications such as Microsoft Office Suite.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Customer-oriented with a focus on delivering high-quality support.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional development and advancement.
  • A collaborative and supportive work environment

Job Types: Full-time, Permanent

Pay: Php18, Php20,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Promotion to permanent employee

Work Location: In person

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