
Desktop Support Engineer
4 days ago
Job Summary:
The Desktop Support Engineer will provide technical support and assistance to end-users in a corporate environment. The role involves troubleshooting hardware and software issues, installing and configuring computer systems, and ensuring the smooth and efficient operation of the organization's desktop computing environment.
Key Responsibilities:
- Technical Support:
- Provide first-level support for desktop, laptop, and peripheral hardware issues.
- Troubleshoot and resolve software and application problems.
- Assist users with network connectivity issues, both wired and wireless.
- Installation & Configuration:
- Install, configure, and maintain operating systems and software applications.
- Set up new hardware, including desktops, laptops, printers, and other peripherals.
- Configure user accounts, permissions, and access rights.
- Maintenance & Upgrades:
- Perform regular maintenance tasks such as system updates, patches, and backups.
- Ensure all desktop systems are up-to-date with the latest security patches and software updates.
- Assist in the deployment of new hardware and software.
- User Training & Documentation:
- Provide basic training to users on software applications and IT policies.
- Create and maintain documentation for IT procedures and user guides.
- Develop and update knowledge base articles for common issues and solutions.
- Incident Management:
- Track and manage incidents and service requests using the organization's ticketing system.
- Escalate complex issues to higher-level support teams as necessary.
- Ensure timely resolution of user issues and maintain high levels of customer satisfaction.
- Security & Compliance:
- Adhere to the company's IT security policies and procedures.
- Ensure compliance with data protection and privacy regulations.
- Assist in the implementation of security measures to protect IT assets.
Qualifications:
- Education:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
- Relevant certifications such as CompTIA A+, or equivalent are a plus.
- Experience:
- 1-3 years of experience in a desktop support or similar role.
- Proven experience in troubleshooting hardware and software issues.
Skills:
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with common desktop applications such as Microsoft Office Suite.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Customer-oriented with a focus on delivering high-quality support.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and advancement.
- A collaborative and supportive work environment
Job Types: Full-time, Permanent
Pay: Php18, Php20,000.00 per month
Benefits:
- Company events
- Health insurance
- Promotion to permanent employee
Work Location: In person
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