Desktop Support Engineer

4 days ago

Manila, National Capital Region, Philippines BLS Full time ₱720,000 - ₱960,000 per year

Job Summary:

The Desktop Support Engineer will provide technical support and assistance to end-users in a corporate environment. The role involves troubleshooting hardware and software issues, installing and configuring computer systems, and ensuring the smooth and efficient operation of the organization's desktop computing environment.

Key Responsibilities:

  • Technical Support:
  • Provide first-level support for desktop, laptop, and peripheral hardware issues.
  • Troubleshoot and resolve software and application problems.
  • Assist users with network connectivity issues, both wired and wireless.
  • Installation & Configuration:
  • Install, configure, and maintain operating systems and software applications.
  • Set up new hardware, including desktops, laptops, printers, and other peripherals.
  • Configure user accounts, permissions, and access rights.
  • Maintenance & Upgrades:
  • Perform regular maintenance tasks such as system updates, patches, and backups.
  • Ensure all desktop systems are up-to-date with the latest security patches and software updates.
  • Assist in the deployment of new hardware and software.
  • User Training & Documentation:
  • Provide basic training to users on software applications and IT policies.
  • Create and maintain documentation for IT procedures and user guides.
  • Develop and update knowledge base articles for common issues and solutions.
  • Incident Management:
  • Track and manage incidents and service requests using the organization's ticketing system.
  • Escalate complex issues to higher-level support teams as necessary.
  • Ensure timely resolution of user issues and maintain high levels of customer satisfaction.
  • Security & Compliance:
  • Adhere to the company's IT security policies and procedures.
  • Ensure compliance with data protection and privacy regulations.
  • Assist in the implementation of security measures to protect IT assets.

Qualifications:

  • Education:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Relevant certifications such as CompTIA A+, or equivalent are a plus.
  • Experience:
  • 1-3 years of experience in a desktop support or similar role.
  • Proven experience in troubleshooting hardware and software issues.

Skills:

  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with common desktop applications such as Microsoft Office Suite.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Customer-oriented with a focus on delivering high-quality support.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional development and advancement.
  • A collaborative and supportive work environment

Job Types: Full-time, Permanent

Pay: Php18, Php20,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Promotion to permanent employee

Work Location: In person

  • Desktop Support Analyst

    4 days ago

    Manila, National Capital Region, Philippines SoftNice UK Limited Full time ₱600,000 - ₱800,000 per year

    Role:Desktop Support EngineerLocation:Heston, UKIs it Permanent / Contract:PermIs it Onsite/Remote/Hybrid:OnsiteStart Date:ImmediateJob Description:Role:Desktop Support EngineerOur client is looking to recruit a Desktop Support Engineer on an ongoing contract basis to provide support to its large user community along with the deployment of new technology to...

  • URGENT IT Intern – Desktop Support

    4 days ago

    Manila, National Capital Region, Philippines Teleperformance Full time ₱180,000 - ₱540,000 per year

    Eligibility: Currently pursuing a degree in Information Technology, Computer Science, or related field that can report from Monday to Friday except Holidays.Role OverviewAs an IT Intern supporting the Desktop Engineering team, you will gain hands-on experience in enterprise IT operations. Under the guidance of experienced engineers, you'll assist in...

  • Desktop Support Officer

    4 days ago

    Manila, National Capital Region, Philippines Axiom Technologies Full time ₱350,000 - ₱700,000 per year

    Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's...

  • Executive, Desktop Support

    3 days ago

    Manila, National Capital Region, Philippines AirAsia Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionOVERVIEW:Location: Manila, PhilippinesDepartment: ICTEntity: Philippines AirAsiaStatus: Full-time JOB DESCRIPTION:YOUR ROLE AS AN EXECUTIVE, DESKTOP SUPPORT As an Executive, Desktop Support, you will be responsible for ensuring seamless IT support across the organization. You will provide frontline assistance to end-users, resolve...

  • Desktop Support Technician

    1 week ago

    Manila, National Capital Region, Philippines Bill Gosling Outsourcing Full time ₱24,000 - ₱60,000 per year

    Join a Team That's Passionate About Making Lives BetterAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial...

  • Desktop Support Specialist

    3 days ago

    Manila, National Capital Region, Philippines RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) Full time ₱350,000 - ₱600,000 per year

    Position Title: Onsite IT Support TechnicianJob Type: 12+ Month ContractJob Summary:As an Onsite IT Support Technician, you will be responsible for providing technical assistance and support to end-users within the organization. Your primary focus will be on-site troubleshooting, problem resolution, and ensuring the smooth operation of computer systems,...

  • Information Technology Desktop Support

    3 days ago

    Manila, National Capital Region, Philippines Impressive Tech Managed Services PTY Ltd Full time ₱400,000 - ₱800,000 per year

    • Strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. • Experience in installing, technical troubleshooting and fixing desktops, printers,...

  • L3 IT Support Engineer

    4 days ago

    Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time ₱900,000 - ₱1,200,000 per year

    SUMMARYAn experienced IT professional responsible for providing advanced technical support and troubleshooting for end-user devices (desktops, laptops, mobile devices, printers, scanners), software applications, and company infrastructure, including Office 365, G Suite, Windows Server environments (2016/2019), and various cloud solutions. Key duties include...

  • Deskside Support Engineer

    3 days ago

    Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time $70,000 - $120,000 per year

    We are looking for Desktop Support Engineers (L1, L2, L3) to provide end-to-end deskside support services including troubleshooting hardware/software issues, managing IMAC activities, supporting business applications, ensuring endpoint compliance, and assisting users with a wide range of technical problems. The role varies by level of experience and includes...

  • Senior Support Engineer

    4 days ago

    Manila, National Capital Region, Philippines Agilitec IT Full time ₱1,200,000 - ₱1,600,000 per year

    Salary: $2,500 - $2,800Working Schedule: Monday through Friday, 9:00 AM 6:00 PM Central TimeEmployer: MSP company operating in Austin, TexasBenefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Internet AllowanceOverview:We are seeking a Senior...