it desktop support engineer

4 days ago

Bonifacio Global Metro Manila, Philippines AVANCE SOLUTION SYSTEM ( AVASS ) CORP. Full time ₱400,000 - ₱600,000 per year

VIRTUAL INTERVIEW PROCESS

Key Responsibilities:
  • Provide on-site and remote support for hardware, software, and operating systems without violating OEM warranties or client security policies.
  • Install Windows operating systems using USB and PEX tools.
  • Diagnose and resolve Blue Screen of Death (BSOD) and other critical system errors.
  • Deploy and manage software using System Center Configuration Manager (SCCM).
  • Install and troubleshoot Microsoft 365 (MS 365) client applications.
  • Configure and troubleshoot Outlook accounts, including OST/PST management and Safe Mode troubleshooting.
  • Support and maintain anti-spyware and anti-virus applications.
  • Utilize ITSM platforms such as ServiceNow, Landesk, etc., with adherence to SLA timelines.
  • Perform Active Directory tasks: account creation, unlocking, password resets, assigning public folder permissions, etc.
  • Provide technical support for mobile devices and tablets.
  • Assist in network troubleshooting under the direction of Level III or service desk support.
  • Basic understanding of TCP/IP, DNS, DHCP, VPN, and Remote Desktop Protocol (RDP).
  • Perform Smart Hands support for peripheral and network hardware based on remote instructions.
  • Support the setup and maintenance of IT infrastructure such as routers, switches, firewalls, and data cabinets.
  • Document incidents, solutions, and follow standard operating procedures.
  • Work independently and manage on-site service expectations with minimal supervision.

Qualifications & Skills:
  • Minimum 3 years of hands-on IT desktop support experience in enterprise environments.
  • Strong analytical and problem-solving skills with logical and deductive reasoning.
  • Working knowledge of LAN/WAN environments and basic network architecture.
  • Experience with supporting end-users in compliance-driven environments.
  • Excellent communication and documentation skills.
  • Self-starter with the ability to manage time and tasks effectively.

Preferred Certifications (not mandatory):
  • Graduate of any IT related courses.

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