it desktop support engineer

2 days ago

Bonifacio Global Metro Manila, Philippines AVANCE SOLUTION SYSTEM ( AVASS ) CORP. Full time ₱400,000 - ₱600,000 per year

VIRTUAL INTERVIEW PROCESS

Key Responsibilities:
  • Provide on-site and remote support for hardware, software, and operating systems without violating OEM warranties or client security policies.
  • Install Windows operating systems using USB and PEX tools.
  • Diagnose and resolve Blue Screen of Death (BSOD) and other critical system errors.
  • Deploy and manage software using System Center Configuration Manager (SCCM).
  • Install and troubleshoot Microsoft 365 (MS 365) client applications.
  • Configure and troubleshoot Outlook accounts, including OST/PST management and Safe Mode troubleshooting.
  • Support and maintain anti-spyware and anti-virus applications.
  • Utilize ITSM platforms such as ServiceNow, Landesk, etc., with adherence to SLA timelines.
  • Perform Active Directory tasks: account creation, unlocking, password resets, assigning public folder permissions, etc.
  • Provide technical support for mobile devices and tablets.
  • Assist in network troubleshooting under the direction of Level III or service desk support.
  • Basic understanding of TCP/IP, DNS, DHCP, VPN, and Remote Desktop Protocol (RDP).
  • Perform Smart Hands support for peripheral and network hardware based on remote instructions.
  • Support the setup and maintenance of IT infrastructure such as routers, switches, firewalls, and data cabinets.
  • Document incidents, solutions, and follow standard operating procedures.
  • Work independently and manage on-site service expectations with minimal supervision.

Qualifications & Skills:
  • Minimum 3 years of hands-on IT desktop support experience in enterprise environments.
  • Strong analytical and problem-solving skills with logical and deductive reasoning.
  • Working knowledge of LAN/WAN environments and basic network architecture.
  • Experience with supporting end-users in compliance-driven environments.
  • Excellent communication and documentation skills.
  • Self-starter with the ability to manage time and tasks effectively.

Preferred Certifications (not mandatory):
  • Graduate of any IT related courses.

  • Desktop Support Engineer

    2 days ago

    Quezon City CPO, National Capital Region (Manila), , Philippines Unified Microsystems Full time ₱30,000 - ₱60,000 per year

    JOB OBJECTIVE Provides first line support tocustomers, resolving issues or escalating (to 2nd line support) within theagreed service level agreement. STATEMENT OF DUTIES AND RESPONSIBILITIES - Address user tickets regarding hardware,software, and networking - First response for desktop and cabling issues - Install and inspect cabling systeminfrastructure -...

  • IT Desktop Engineer

    4 weeks ago

    Manila, Philippines IntouchCX Full time

    Overview IntouchCX Manila, National Capital Region, Philippines About IntouchCX: IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to...

  • Citrix Engineer

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines Philtech Full time ₱1,200,000 - ₱2,400,000 per year

    Albertsons-Safeway Company is one of the largest food and drug retailers with 2,300+ stores. The Albertsons-Safeway family of brands includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. Thanks to the professionalism, diversity, spirit, and friendliness of our people, we have locations across the U.S.The...

  • Support Consultant

    2 days ago

    Bonifacio Global, Metro Manila, Philippines Ivoclar Vivadent Services & Support, Inc. Full time

    At Ivoclar, we're passionate about "Making People Smile," and we're seeking a detail-oriented Support Consultant (Digital) to join our dynamic global team. As a key member of our customer support team, you will play a crucial role in providing exceptional service and addressing customer inquiries.We believe in investing in our employees and fostering a...

  • Desktop Support Technician

    4 weeks ago

    , Metro Manila, Philippines TTEC Digital Full time

    At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Cisco Partner Practice builds customizable, comprehensive contact center solutions with the help of our over...

  • Desktop Technical Support

    2 days ago

    Manila, National Capital Region, Philippines Millennium Technology Services Full time ₱250,000 - ₱500,000 per year

    Job Description Roles & Responsibilities:85% Essential Technical Criteria Provides complex technical support, planning and coordination for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies. Performs analyzing,...

  • Software Engineering Manager

    3 weeks ago

    , Metro Manila, Philippines Canonical Full time

    Software Engineering Manager - Desktop and Embedded Linux Optimisation Join to apply for the Software Engineering Manager - Desktop and Embedded Linux Optimisation role at Canonical Software Engineering Manager - Desktop and Embedded Linux Optimisation 4 months ago Be among the first 25 applicants Join to apply for the Software Engineering Manager - Desktop...

  • Desktop Support Technician

    5 days ago

    , Metro Manila, Philippines Bill Gosling Outsourcing Full time

    Desktop Support Technician - PH (VC) Join to apply for the Desktop Support Technician - PH (VC) role at Bill Gosling Outsourcing Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About the Role At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing...

  • Azure Virtual Desktop

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines Accpro International Full time ₱480,000 - ₱720,000 per year

    AVD EngineerBGC or Quezon CityNight ShiftMonday to FridaySalary: 50,000-60,000Key ResponsibilitiesSet up and manage AVD host pools, workspaces, and session hostsCreate and maintain AVD images and scaling setupsSecure access with policies and proceduresImprove performance using FSLogix for user profilesTroubleshoot desktop and app issuesConfigure Azure...

  • Desktop Support Technician

    1 week ago

    Manila, National Capital Region, Philippines Bill Gosling Outsourcing Full time ₱250,000 - ₱500,000 per year

    Join a Team That's Passionate About Making Lives BetterAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial...