Technical Support Representative

Technical Support Representative – Baguio

Overview

Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

Responsibilities

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Adequately communicate with customers

Qualifications

• Filipino citizen or with equivalent legal status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills
• TP BGIO

Job Types : Full-time, Permanent

Salary : Php22,000.00 - Php24,000.00 per month

Benefits :

• Flextime
• Paid training
• Pay raise

Schedule :

• 8 hour shift
• Shift system

Supplemental Pay :

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus
• Yearly bonus

COVID-19 considerations: Always

Overview

Our Customer Service Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

Responsibilities :

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Adequately communicate with customers

Qualifications :

• Filipino citizen or with equivalent legal status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills
• TP BGIO

Job Types : Full-time, Permanent

Salary : Php21,000.00 - Php22,000.00 per month

Benefits :

• Flextime
• Paid training
• Pay raise

Schedule :

• 8 hour shift
• Shift system

Supplemental Pay :

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus
• Yearly bonus

COVID-19 considerations: Always

Baguio, Benguet M&J Solutions Provider Inc.

Posted today

QUALIFICATIONS :

• At least BPO Experience
• Willing to start ASAP and to work in graveyard or shifting schedule
• Excellent English communication skills
• Strong comprehension skills

RESPONSIBILITIES :

• Answer courteously inbound calls
• Respond to customer inquiries
• Provide personalized customer service by responding to the needs of the customers. Ensure feedback from the customer to further improve customer services
• Manage and update customer databases with the status of each customer. Coordinate with the dispatch team to send products or provide services on time to customers
• Build customer loyalty by follow-up of customer calls. Evaluate the problems of the customers and provide logical lasting solutions

Salary : From Php17,000.00 per month

Benefits :

• Paid training

Schedule :

• 8 hour shift
• Evening shift
• Night shift
• Shift system

Supplemental Pay :

• 13th month salary
• Bonus pay
• Performance bonus
• Yearly bonus

Education :

• Bachelor's (preferred)

Experience :

• BPO: 1 year (preferred)

About the latest Technical support representative Jobs in Baguio