Channel Manager

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Job Summary:

Owns specific journeys in digital retail channels and is responsible and accountable for the end-to-end design and development activities for retail digital channels. Ensures new features and enhancements provide value to customers, compliant to guidelines, are based on customer-centric designs and are delivered on time.

• Captures scope, relevant business value of asks and helps in prioritization of projects in the roadmap accordingly
• Prepares Requests for System Change (RSCs), including documentation of business requirements and proposes high-level flows
• Creates UI wireframes/ prototypes based on the most customer-centric flows
• Reviews User Stories and Customer Journeys to ensure final detailed requirements of the features are correctly captured
• Creates workplan in coordination with various partners like IT, Fraud, Infosec and ensures timely implementation
• Participates in user research activities/ surveys to ensure alignment of requirements with customer needs and desires.
• Develops policies and procedures related to digital retail channels
• Coordinates and completes risk assessment of new feature/enhancement with control units, identifies resolutions to mitigate risks;
• Prepares and reviews User Acceptance Test Plans and Test Scripts, ensuring all possible scenarios are captured
• Conducts and manages testing activities (User Acceptance Testing, regression, including smoke testing after implementation) and related reporting
• Participates in the regular review, monitoring and assessment of the business unit’s process, risk and controls
• Reports potential and actual risk events effectively and in a timely manner
• Resolves findings/observations noted by control units, in coordination with other stakeholders (e.g. ITG, Operations) until closed

Strategic Planning, Budgeting, Administration

• Recommends business and market research (business environment analysis, competitive benchmarking, technology scanning, etc.)
• Familiar with analytics tools and can make suggestions based on data
• Spearheads special projects for the business unit, as assigned by the Department Head or Channel Development Lead
• Supports Platform Management in resolution of issues, marketing activities

Qualifications:

• At least a Bachelor’s degree in Business, Finance, or Information Technology course
• Certifications in relevant topics (user experience, design thinking/ human centered design, project management, agile delivery, etc.)
• At least 2 years relevant work experience in e-commerce, fintech, telco, FMCG, or banking set-up
• Future-looking, tech and digital trends enthusiast
• With product or channel development, user experience design, user interface (UI/UX), or agile project management experience
• Creative and with good communication, presentation & negotiation skills
• Attention to detail and can express thoughts systematically & clearly
• Proficient and skilled in digital tools (Excel, Powerpoint, Word, Jira, Figma, Draw.io, Google Analytics, PowerBI, or equivalent)

OTHER DETAILS:

Unit: Consumer Business Sector/ Digital Channels and Management Department