Channel Manager

Press Tab to Move to Skip to Content Link Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach Job Summary: Owns specific journeys in digital retail channels and is responsible and accountable for the end-to-end design and development activities for retail digital channels. Ensures new features and enhancements provide value to customers, compliant to guidelines, are based on customer-centric designs and are delivered on time. Captures scope, relevant business value of asks and helps in prioritization of projects in the roadmap accordingly Prepares Requests for System Change (RSCs), including documentation of business requirements and proposes high-level flows Creates UI wireframes/ prototypes based on the most customer-centric flows Reviews User Stories and Customer Journeys to ensure final detailed requirements of the features are correctly captured Creates workplan in coordination with various partners like IT, Fraud, Infosec and ensures timely implementation Participates in user research activities/ surveys to ensure alignment of requirements with customer needs and desires. Develops policies and procedures related to digital retail channels Coordinates and completes risk assessment of new feature/enhancement with control units, identifies resolutions to mitigate risks; Prepares and reviews User Acceptance Test Plans and Test Scripts, ensuring all possible scenarios are captured Conducts and manages testing activities (User Acceptance Testing, regression, including smoke testing after implementation) and related reporting Participates in the regular review, monitoring and assessment of the business unit’s process, risk and controls Reports potential and actual risk events effectively and in a timely manner Resolves findings/observations noted by control units, in coordination with other stakeholders (e.g. ITG, Operations) until closed Strategic Planning, Budgeting, Administration Recommends business and market research (business environment analysis, competitive benchmarking, technology scanning, etc.) Familiar with analytics tools and can make suggestions based on data Spearheads special projects for the business unit, as assigned by the Department Head or Channel Development Lead Supports Platform Management in resolution of issues, marketing activities Qualifications: At least a Bachelor’s degree in Business, Finance, or Information Technology course Certifications in relevant topics (user experience, design thinking/ human centered design, project management, agile delivery, etc.) At least 2 years relevant work experience in e-commerce, fintech, telco, FMCG, or banking set-up Future-looking, tech and digital trends enthusiast With product or channel development, user experience design, user interface (UI/UX), or agile project management experience Creative and with good communication, presentation & negotiation skills Attention to detail and can express thoughts systematically & clearly Proficient and skilled in digital tools (Excel, Powerpoint, Word, Jira, Figma, Draw.io, Google Analytics, PowerBI, or equivalent) OTHER DETAILS: Unit: Consumer Business Sector/ Digital Channels and Management Department #J-18808-Ljbffr