Manager - ICT2

JOB PROFILE READVERTISEMENT JOB TITLE: Manager: ICT REPORTING TO: Senior Manager: Information and Communication Technology DURATION: Twelve (12) Months Contract JOB GRADE: D1 Minimum Midpoint TOTAL CTC: R625 259 - R735 599 NO. OF INCUMBENTS: 1 DIVISION: Strategy and Information Management LOCATION: National Office Main Purpose of the Job To manage (plan, organise, lead and control) the Seda ICT Support Services Sub-Unit, including maintaining, supporting, backing up, and optimizing key functional areas such as service support, telephony, and resolving hardware, software, applications, and systems related incidents. Key Performance Areas Benchmark ICT Support Services best practices and advise on ICT Develop and implement Seda’s ICT Support Service standards, guidelines, and procedures in line with approved Seda requirements Manage Seda ICT Service Desk and Incidents Manage outsourced ICT Support Services through Contracts Manage the implementation of ICT Support services projects Manage ICT Support Service finance and procurement in line with ICT strategic plan Required Minimum Education Matric (NQF Level 4) plus a B Tech (NQF Level 7) or Bachelor Degree (NQF Level 7) in Information and Communication Technology coupled with recognised industry certifications Honours Degree (NQF Level 8) or Postgraduate Diploma (NQF 8) in Information and Communication Technology, with recognised industry certifications as an added advantage Required Work Experience 6-8 years’ experience in ICT environment, with at least three (3) years at Team Lead level, maintaining ICT Support Services Comprehensive experience as an ICT Support Service management specialist Prior experience in network management, scripting, and system administration Thorough knowledge of developments in the ICT industry Understanding of ICT governance frameworks and quality standards such as COBIT and ITIL Knowledge of ICT acquisition processes and principles Critical Competencies Strategic Capability Managing a Team Change Management Policy Development & Adherence Advisory Service Stakeholder Engagement Problem-Solving & Decision-Making Planning & Organising Monitoring & Evaluation Basic Computer Skills Office Management Note: The organization promotes equity and diversity. Applicants should indicate their race, gender, and disability status in their CVs. The appointment is subject to verification of credentials. Only shortlisted candidates will be contacted. Proposed offers will be from Minimum to Midpoint, as advertised. To apply, send your CV to with the position in the subject line. Closing Date: 05 October 2021. #J-18808-Ljbffr