Customer Care Specialist

3 weeks ago

Philippines Rockwell Automation Full time

Overview

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

Rockwell Automation is hiring

We are looking for a Customer Care Specialist (Order Management) to be based in our Vietnam or Philippines office. This role focuses on order processing, credits & returns for our customers. You will report to the Customer Care Manager based in Singapore.

Responsibilities
  • Handle Order Management, Credits and Returns for the SEA region.
  • Work with several internal teams to follow up on status.
  • Provide updates to customers and distributors.
  • Collaborate with internal business units to deliver a satisfactory service to customers.
  • Raise feedback and process improvements to increase efficiencies and effectiveness.
Qualifications
  • Bachelor's degree in business or a related field OR Diploma with more than 3 years of relevant experience.
  • Experience in order processing related responsibilities.
  • Experience in MFG/Pro & SAP is an advantage.
  • Fresh graduates with an interest in supply chain and customer service are welcome to apply.
Preferred
  • Experience interpreting and responding to customer requests.
  • Demonstrated Customer Service mindset with good follow-up actions.
  • Comfortable dealing with clients and partners by email and phone.
  • Behavior analysis: identify patterns that predict problems.
  • Outreach: contact customers before they experience issues.
  • Personalized solutions: tailor responses according to the case.
What We Offer
  • Out-Patient benefits including clinical consultation, prescribed medication, telemedicine, health screening, dental & vision.
  • Life and Accident Protection – cover death and disability due to natural causes, illness, and accident.
  • Hybrid & flexible work options.
  • Commitment to a diverse, inclusive and authentic workplace; if your experience doesn’t align perfectly with every qualification, we encourage you to apply anyway.
  • #LI-Hybrid #LI-NC1
Additional Information

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless there is a business obligation out of the office.

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