Customer Specialist
4 weeks ago
Job Description
HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies.
We are looking for a Customer Care Specialist to join our team. As a Customer Care Specialist, you will be the frontline of support, helping customers navigate their tools and services with confidence. You will help introduce and grow our cutting-edge technology in an exciting, fast-paced startup environment.
Responsibilities and duties include:
- Serve as the primary contact for customers
- Support and provide technical troubleshooting
- Prioritize and escalate customer issues through internal support channels
- Function as a product expert and technical communications resource for clients
- Support the technical team, customers, and end-users as needed
Skills and preferred qualifications:
- Experience in customer service, preferably in a BPO company
- Excellent communication and interpersonal skills
- Ability to work efficiently under pressure
- Desire and aptitude for learning deep technical aspects of our product
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