Copy of Client Success Manager

3 weeks ago

Lipa, Philippines Bionic Talent Full time

Overview

Copy of Client Success Manager - 0825 - Manila, Philippines at Bionic Talent

This range is provided by Bionic Talent . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About the Client

Our client is a digital marketing agency specializing in helping dental clinics grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns.

About the Role

We are hiring a Client Success Manager for our client to serve as the trusted partner to their clients, helping them understand, navigate, and succeed with their digital marketing strategies. You’ll be managing 25–30 client accounts, coordinating between the internal team and clients to ensure goals are met and relationships are nurtured.

This role requires high emotional intelligence, good judgment, and the ability to communicate digital marketing concepts simply and clearly. The right candidate is confident and an active listener, capable of understanding both the emotional tone and technical needs of non-technical clients.

Professional Fluency In English Is Essential. Experience in digital marketing agencies is required.

What you’ll be doing
  • Manage and nurture 25–30 client accounts in the digital marketing industry
  • Translate technical digital marketing updates into clear, client-friendly communication
  • Act as the main point of contact for all client queries, status updates, and feedback
  • Ensure project deliverables are met on time by coordinating efficiently with the internal team
  • Prioritize requests based on impact and team capacity — avoiding overload on any one specialist
  • Proactively report progress, task completions, and updates without needing reminders
  • Oversee project timelines and deliverables using ClickUp, ensuring transparency and accountability across teams
  • Monitor project pipelines and keep tasks organized, updated, and moving efficiently through ClickUp
  • Track and analyze campaign performance data; provide clients with clear, insightful reports and recommendations based on analytics
Who we are looking for
  • Minimum 3 years of experience as Client Success Manager or related field
  • Proficiency in organizational tools and CRMs like ClickUp, GoHighLevel, etc.
  • Solid understanding of digital marketing factors, mainly Web design, SEO, and Google Ads
  • Strong communication and interpersonal skills, with the ability to build rapport and trust with clients
  • Excellent organizational and time management abilities, with a keen attention to detail and strong project management skills
  • Strategic thinking and problem-solving skills, with the ability to identify and fix issues proactively
  • Experience working in digital marketing agencies is required
  • Fluent in English, oral and written
Job details
  • Position: Client Success Manager
  • Remote Status: Fully Remote
  • Preferred Location: Global
  • Working Hours: 9 am to 6 pm EST
  • Holidays: US Local Holidays
  • Salary: USD 1200 to USD 1600 per month
  • Internal Job ID: 0825

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