Client Success Manager

2 weeks ago


Lipa, Philippines Knack RCM Full time

Overview

Customer Success Manager role with responsibilities across reporting, process improvement, and client engagement.

Responsibilities
  • Daily/weekly reporting across all clients
  • Escalation management and resolution
  • Client communication and support
  • Process Improvement: Identify and address process inefficiencies
  • Review/update SOPs
  • Analyze reporting to reduce denials and improve outcomes
  • Smartsheet Management: Initial review and updates for Intake and AR Smartsheets
  • Long-term maintenance and updates
  • Bot Integration & Oversight: Learn current Bot functionality
  • Assist with Bot issue tracking and resolution
  • Quality Assurance & Performance Tracking: Pre-QA results and tracking for confirmation team
  • Time entry review
  • User production and bill period denial analysis
  • Client Engagement: Join client calls to provide feedback and insights
Seniority level
  • Entry level
Employment type
  • Full-time
Industries
  • Hospitals and Health Care

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