Client Services Manager

6 days ago


Lipa, Philippines HealthyBOS Full time

Key Responsibilities: Client Oversight & Reporting: Daily/weekly reporting across all clients Escalation management and resolution Client communication and support Process Improvement: Identify and address process inefficiencies Review/update SOPs Analyze reporting to reduce denials and improve outcomes Smartsheet Management: Initial review and updates for Intake and AR Smartsheets Long-term maintenance and updates Bot Integration & Oversight: Learn current Bot functionality Identify new Bot opportunities Assist with Bot issue tracking and resolution Quality Assurance & Performance Tracking: Pre-QA results and tracking for confirmation team Time entry review User production and bill period denial analysis Client Engagement: Join client calls to provide feedback and insights Others: Six Sigma certification is an advantage Experience in Healthcare Account With Durable Medical Equipment (DME) experience is an advantage Willing to work onsite in Lipa Site #J-18808-Ljbffr



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