Client Success Manager
9 hours ago
The Client Success Manager role requires experience in Durable Medical Equipment, Denials Management, Accounts Receivable, Coding, and Cash Posting within the healthcare revenue cycle.
Key Responsibilities:
Client Oversight & Reporting:
- Daily/weekly reporting across all clients
- Escalation management and resolution
- Client communication and support
Process Improvement:
- Identify and address process inefficiencies
- Review/update SOPs
- Analyze reporting to reduce denials and improve outcomes
Smartsheet Management:
- Initial review and updates for Intake and AR Smartsheet
- Long-term maintenance and updates
Bot Integration & Oversight:
- Learn current Bot functionality
- Identify new Bot opportunities
- Assist with Bot issue tracking and resolution
Quality Assurance & Performance Tracking:
- Pre-QA results and tracking for confirmation team
- Time entry review
- User production and bill period denial analysis
Client Engagement:
- Join client calls to provide feedback and insights
Others:
Six Sigma certification is a PLUS
With Durable Medical Equipment (DME), Denials Management, Accounts Receivable, Coding, or Cash Posting experience is an advantage
Willing to work onsite in Lipa, Batangas and Clark, Pampanga Site
You may send your CV directly thru
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