Client Success Manager

2 days ago

Lipa City, Calabarzon, Philippines HealthyBOS Full time ₱900,000 - ₱1,200,000 per year

The Client Success Manager role requires experience in Durable Medical Equipment, Denials Management, Accounts Receivable, Coding, and Cash Posting within the healthcare revenue cycle.

Key Responsibilities:

Client Oversight & Reporting:

  • Daily/weekly reporting across all clients
  • Escalation management and resolution
  • Client communication and support

Process Improvement:

  • Identify and address process inefficiencies
  • Review/update SOPs
  • Analyze reporting to reduce denials and improve outcomes

Smartsheet Management:

  • Initial review and updates for Intake and AR Smartsheet
  • Long-term maintenance and updates

Bot Integration & Oversight:

  • Learn current Bot functionality
  • Identify new Bot opportunities
  • Assist with Bot issue tracking and resolution

Quality Assurance & Performance Tracking:

  • Pre-QA results and tracking for confirmation team
  • Time entry review
  • User production and bill period denial analysis

Client Engagement:

  • Join client calls to provide feedback and insights

Others:

Six Sigma certification is a PLUS

With Durable Medical Equipment (DME), Denials Management, Accounts Receivable, Coding, or Cash Posting experience is an advantage 

Willing to work onsite in Lipa, Batangas and Clark, Pampanga Site

You may send your CV directly thru

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