Client Success Manager

3 days ago

Lipa City, Calabarzon, Philippines Knack RCM Full time ₱900,000 - ₱1,200,000 per year

Key Responsibilities:

  • Client Oversight & Reporting:
  • Daily/weekly reporting across all clients
  • Escalation management and resolution

  • Client communication and support

  • Process Improvement:

  • Identify and address process inefficiencies
  • Review/update SOPs

  • Analyze reporting to reduce denials and improve outcomes

  • Smartsheet Management:

  • Initial review and updates for Intake and AR Smartsheets

  • Long-term maintenance and updates

  • Bot Integration & Oversight:

  • Learn current Bot functionality
  • Identify new Bot opportunities

  • Assist with Bot issue tracking and resolution

  • Quality Assurance & Performance Tracking:

  • Pre-QA results and tracking for confirmation team
  • Time entry review

  • User production and bill period denial analysis

  • Client Engagement:

  • Join client calls to provide feedback and insights

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