Client Success Manager
2 days ago
Key Responsibilities:
- Client Oversight & Reporting:
- Daily/weekly reporting across all clients
- Escalation management and resolution
Client communication and support
Process Improvement:
- Identify and address process inefficiencies
- Review/update SOPs
Analyze reporting to reduce denials and improve outcomes
Smartsheet Management:
- Initial review and updates for Intake and AR Smartsheets
Long-term maintenance and updates
Bot Integration & Oversight:
- Learn current Bot functionality
- Identify new Bot opportunities
Assist with Bot issue tracking and resolution
Quality Assurance & Performance Tracking:
- Pre-QA results and tracking for confirmation team
- Time entry review
User production and bill period denial analysis
Client Engagement:
- Join client calls to provide feedback and insights
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