Client Success Manager

6 hours ago

Lipa City, Calabarzon, Philippines Knack Global Full time ₱1,200,000 - ₱2,400,000 per year

Key Responsibilities:

Client Oversight & Reporting:

  • Daily/weekly reporting across all clients
  • Escalation management and resolution
  • Client communication and support

Process Improvement:

  • Identify and address process inefficiencies
  • Review/update SOPs
  • Analyze reporting to reduce denials and improve outcomes

Smartsheet Management:

  • Initial review and updates for Intake and AR Smartsheet
  • Long-term maintenance and updates

Bot Integration & Oversight:

  • Learn current Bot functionality
  • Identify new Bot opportunities
  • Assist with Bot issue tracking and resolution

Quality Assurance & Performance Tracking:

  • Pre-QA results and tracking for confirmation team
  • Time entry review
  • User production and bill period denial analysis

Client Engagement:

  • Join client calls to provide feedback and insights

Others:

Six Sigma certification is a PLUS

With Durable Medical Equipment (DME), Denials Management, Accounts Receivable, Coding, or Cash Posting experience is an advantage 

Willing to work onsite in Lipa, Batangas, IloIlo & Clark, Pampanga Site

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