
Junior Customer Service Specialist
24 hours ago
Customer Service Specialist
Posted today
Job DescriptionCustomer Service Specialist
Work Setup: Full Onsite
Schedule: Night Shift (Start time 9:00 PM–11:00 PM; End time 6:00 AM–8:00 AM)
About the Role:
We are looking for a dedicated Customer Service Specialist to support US customers by providing timely, professional, and solutions-focused assistance. The role requires excellent communication, a customer-first attitude, and the ability to thrive in a fast-paced environment. The position is full onsite with a night shift to align with US business hours.
Key Responsibilities:
- Deliver exceptional customer support via phone, email, and chat to US-based clients.
- Handle inquiries, provide accurate information, and resolve customer concerns efficiently.
- Maintain professionalism and empathy in all interactions.
- Collaborate with internal teams to escalate and resolve complex issues.
- Document customer interactions accurately in the system following company guidelines.
- Meet performance metrics related to response time, resolution rate, and customer satisfaction.
- Stay up to date with product knowledge, policies, and procedures to ensure accurate information delivery.
Requirements:
- Bachelor\'s degree in any field.
- Minimum of 2 years customer service experience, preferably supporting international (US) customers.
- Strong verbal and written English communication skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency with computer systems, email, and CRM platforms.
- Willingness to work onsite during night shift hours (9:00 PM–11:00 PM start).
Preferred Qualifications:
- Experience in a BPO or customer support role for US-based clients.
- Familiarity with CRM tools such as Zendesk, Salesforce, or similar platforms.
- Excellent problem-solving skills with a customer-first mindset.
Why Join Us?
- Competitive salary and benefits
- Dynamic, supportive, and collaborative work environment
- Opportunities for career growth
- Exposure to global operations and US-based stakeholders
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