Quality Assurance Specialist

Job postings consolidated from multiple listings. This description preserves original job information while using proper HTML structure.

Quality Assurance Specialist With Customer Service

Location: Mandaluyong, National Capital Region

Salary: ₱ - ₱

Company: IBEX Global Solutions (Philippines) Inc.

Posted: today

Job Description

Job Summary

As an Associate Customer Support Specialist, you will be a member of our Customer Success (CS) team. You will work as part of a support team, alongside a Customer Support Manager, to deliver value to our customers through Client's software. A key element of your role will be providing frontline support to our customers. This will include solving customer problems, communicating with customers, troubleshooting technical issues, and escalating issues when required.

Responsibilities

• Rapidly learn the basics of the client software, enabling you to resolve customer queries.
• Provide a friendly and helpful service to customers when they contact Enable.
• Triage incoming customer requests, with support from the rest of the team.
• Solve our customers\' problems and assist them in using the Enable software.
• Maintain an understanding of open support queries and escalate issues to peers as and when required.
• Collaborate with cross-functional teams, including Engineering and Product, to ensure timely resolution of customer issues and product improvements.

KSAs

• Proficient problem-solving skills.
• Verbal and written communication skills to convey technical concepts and instructions to customers of varying technical backgrounds.
• Ability to quickly grasp complex software systems and learn new information.
• Strong multitasking and time management abilities.
• Self-motivated and proactive attitude to support the team where necessary.
• Collaborative team player with experience working with internal teams and balancing customer success with company needs.

Education and Experience

• Bachelor\'s degree.
• Years of customer-facing experience, preferably in a SaaS company.

Customer Support

Additional postings follow in this listing for other locations and roles including Makati, Caloocan, and Valenzuela with similar responsibilities and benefits. See below for additional postings and details.

Other Job Postings (Selected) Customer Support — Makati City

Location: Makati City, National Capital Region

Salary: ₱ - ₱

Company: Lean Solutions Group

Posted: today

Job Description

We are mass hiring for Call Center Agents with responsibilities including:

• Resolve customer inquiries and escalate when necessary
• Maintain records of customer interactions and orders
• Stay updated on company policies
• Contribute to a positive team environment

Qualifications

• Good communication skills
• English proficiency
• Computer literacy
• Strong problem-solving and decision-making abilities

Benefits

• Monthly commissions
• HMO with 2 free dependents
• Paid leaves, OT & holiday pay
• 13th month pay and government-mandated benefits

Note: Additional benefits may apply by posting.

Customer Support — Caloocan City

Location: Caloocan City, National Capital Region

Salary: ₱

Company: SapientBPO Valenzuela

Posted: today

Job Description

Mass hiring for Call Center Agents (non-voice and voice roles) with a 3-month contract and potential for absorption.

Responsibilities

• Resolve customer inquiries, maintain records, update policies
• Work with escalation teams for complex issues
• Meet quality standards and SLAs

Qualifications

• High School Graduate or College level; bachelor\'s preferred
• Experience preferred but not required
• Strong written communication and multitasking

Customer Support — Non-voice Specializations

Location: Makati / Venues across NCR

Job specifics include: non-voice roles with emphasis on written communication, data systems, and customer service excellence. See postings above for more details.

Compliance and Privacy

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We are an equal opportunities employer and value diversity in our workforce.

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