Customer Service Specialist
3 weeks ago
Customer Support Specialist (Ms Dynamics Nav)
Posted today
Job DescriptionDuties and Responsibilities :
- Diagnosing and solving customer software issues in relation to Microsoft Dynamics Business Central (NAV) and its associated components (e.g. Add-ons, integration, Jet Reports, etc.).
- Document issues and resolutions including all interactions with customers using an online ticketing system (evodesk) based on Service Level Agreements.
- Liaise with consultants, developers, managers, and software vendors for any product issues.
- Contribute to knowledge base library by creating KB articles, blog posts, release notes and change documents.
- Capture all support calls and ensure time spent is recorded.
Requirements :
- A minimum of 3 years experience with Microsoft Dynamics Business Central (NAV) in a helpdesk, consulting, or end-user role.
- Strong functional expertise in core Microsoft Dynamics Business Central modules and business analysis skills.
- Excellent English verbal and written communication and problem solving skills.
- A highly developed sense of integrity and commitment to customer satisfaction.
- Experience with end-user training.
- Relevant IT qualifications.
- Flexible hands-on work attitude and ability to maintain consistent performance on multiple client tasks and issues.
- Excellent PC skills including proficiency in Microsoft Office and Windows.
- Knowledge of 3rd party products such as SQL, Jet Reports, PowerBI, Microsoft 365, and payroll concepts is an advantage.
- Strong negotiation ability and attention to detail.
Pay : Php 80,000.00 – Php 100,000.00 per month
Benefits :
- Health insurance
- Life insurance
- Work from home
Schedule :
- Day shift
- Monday to Friday
Supplemental Pay :
- 13th month salary
Application Question(s) :
- How many years of experience using Microsoft Dynamics Business Central (NAV)?
Posted today
Job DescriptionJob Summary : The Customer Service Representative is responsible for directly interacting with customers to provide and process information in response to inquiries, concerns and requests related to products and services via the telephone or in person.
Job Specification :
- Educational Attainment: Preferably a graduate, but not necessary, of secondary education or vocational course.
- Work Experience: At least 1 year of customer service work experience.
Job Type : Temporary
Schedule :
- 8 hour shift
Location :
- Ortigas Pasig (reliably commute or relocate before starting)
Education :
- Bachelor's (preferred)
Experience :
- Customer Service Representative: 1 year (preferred)
Language :
- English (preferred)
Pasig, Palawan – TASQ Staffing Solutions Inc.
Posted today
Job DescriptionAt least 1 year BPO experience. Amenable to work in Ortigas or Shaw.
Salary : Php 23,000.00 – Php 25,000.00 per month
Benefits :
- Paid training
Schedule :
- 8 hour shift
Supplemental Pay :
- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus
Location :
- Pasig: Reliable commute or relocate before starting work (preferred)
Education :
- Senior High School (required)
Experience :
- Customer Service Representative: 1 year (preferred)
Language :
- English (preferred)
Posted today
Job DescriptionQualifications :
- At least 1 year of CSR/TSR experience
Duties :
- Answering and resolving inquiries of customers
- Keeping records of customer interactions, processing customer accounts, and filing documents
Advantages/Benefits :
- Free meals
- Night differential
- Competitive salary + bonuses
Salary : Up to Php 26,000.00 per month
Benefits :
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Opportunities for promotion
- Staff meals provided
Schedule :
- 8 hour shift
- Flexible schedule
- Holidays
- Monday to Friday
- Night shift
Supplemental Pay :
- 13th month salary
- Performance bonus
- Quarterly bonus
- Yearly bonus
Posted today
Job DescriptionQualifications :
- College graduate (with or without experience)
- Open to High School graduate with at least 6 months BPO experience
- Willing to work onsite
- Willing to work on a shifting schedule
Benefits :
- HMO coverage for employee and dependents from day 1
Salary : Up to Php 22,000.00 per month
Schedule :
- 8 hour shift
Supplemental Pay :
- 13th month salary
- Overtime pay
Location :
- Ortigas Pasig: Reliable commute or relocate before starting work (required)
Education :
- Junior High School (preferred)
Experience :
- Customer Service Representative: 1 year (preferred)
Language :
- English (preferred)
Posted today
Job DescriptionTitle : CSR
Reports To : Team Leader
Site : Ortigas
Work Setup : Onsite
Job Summary
Job Duties
- Must be able to handle a call volume of 100+ calls per day after training
- Must have strong verbal communication skills
- Must be able to think quickly and solve customer concerns
- Ability to operate independently with minimal supervision
- Must be detail-oriented and accurate
Qualifications :
- Able to converse and communicate in English
- 0-2 years experience in BPO/CSR
- Able to work night shift
- Able to work onsite
Pay : Php 20,000.00 – Php 22,000.00 per month
Schedule :
- 8 hour shift
Supplemental Pay :
- 13th month salary
- Overtime pay
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