Executives-Voice-Customer Service

8 hours ago

Philippines EXL Service Full time ₱150,000 - ₱250,000 per year

Job Description: Join our team as a Customer Service Representative, where you'll handle billing transactions and provide technical support to policyholders in a fast-paced contact center. With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences while contributing to our collaborative environment. If you're ready to excel in a structured operations setting, apply now for this rewarding opportunity.

  • Responsibilities: Interact with customers and provide them with information and assistance.
  • Create, manage, and drive closure on service requests.
  • Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.
  • Typically handles straightforward problems/issues and refers more complex issues to senior staff.

  • Provide excellent customer service by focusing on providing a great experience.

  • Qualifications: Candidate must be self-motivated and have the ability to perform in a team environment

  • The ability to work flexible shifts is essential
  • Soft skills required
  • Active listening (e.g., recognizing and addressing Client objectives and needs, probing and information, minimizing repetition, reflective listening, etc.)
  • Recognizing and appropriately addressing cultural context (e.g., terminology, abbreviations, "Americanisms," culture references, Client's state of mind, etc.)
  • Call control (e.g., call direction, transitioning, etc.)
  • Multitasking (e.g., simultaneous screen navigation, talk and type, anticipating upcoming screen/data elements for next item in conversation, etc.)
  • Experience with PC learning and self-directed training
  • With at least one (1) year international voice BPO experience
  • Good or above average English communications skills
  • Strong customer orientation skills
  • Amenable to work onsite

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