Junior Customer Experience Specialist
3 days ago
We are looking for a Customer Experience Specialist to provide exceptional post-sales support and build lasting client relationships. The role involves handling customer inquiries, complaints, and order processing, ensuring a seamless and positive experience.
Key responsibilities include:
- Responding to customer questions, concerns, and service requests promptly and professionally.
- Resolving issues, escalating complex concerns when needed, and ensuring customer satisfaction.
- Maintaining accurate customer records and updating CRM systems.
- Promoting and upselling products or services aligned with customer needs.
- Supporting internal and external clients while meeting agreed-upon sales targets.
- Monitoring customer satisfaction to enhance service quality and retention.
Qualifications
Education: Bachelor's degree in Business Administration or any field (IT-related course preferred).
- Experience: At least 1 year in customer service with strong client interaction and problem-resolution skills.
- Skills: Excellent verbal and written communication, attention to detail, accurate data entry, time management, and interpersonal skills.
- Technical: Knowledge of CRM systems and proficiency in MS Word and Excel; technical knowledge is a plus.
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