Junior Customer Experience Specialist

1 week ago


Kapitolyo Metro Manila, Philippines UPTC Full time ₱250,000 - ₱350,000 per year

We are looking for a Customer Experience Specialist to provide exceptional post-sales support and build lasting client relationships. The role involves handling customer inquiries, complaints, and order processing, ensuring a seamless and positive experience.

Key responsibilities include:

  • Responding to customer questions, concerns, and service requests promptly and professionally.
  • Resolving issues, escalating complex concerns when needed, and ensuring customer satisfaction.
  • Maintaining accurate customer records and updating CRM systems.
  • Promoting and upselling products or services aligned with customer needs.
  • Supporting internal and external clients while meeting agreed-upon sales targets.
  • Monitoring customer satisfaction to enhance service quality and retention.

Qualifications

Education: Bachelor's degree in Business Administration or any field (IT-related course preferred).

  1. Experience: At least 1 year in customer service with strong client interaction and problem-resolution skills.
  2. Skills: Excellent verbal and written communication, attention to detail, accurate data entry, time management, and interpersonal skills.
  3. Technical: Knowledge of CRM systems and proficiency in MS Word and Excel; technical knowledge is a plus.


  • , Metro Manila, Philippines Prime Technology Specialist Incorporated Full time

    Customer Service Specialist (LuvIt Customer Card) Industry: Lending / Banking / Financial ServicesLocation: Ortigas PasigEmployment Type: Full-time Onsite / Mon to Friday Job Summary: We are looking for a Customer Service Specialist to handle inquiries and concerns related to the LuvIt Customer Card . The role focuses on providing high-quality assistance to...


  • , Metro Manila, Philippines Prime Technology Specialist Incorporated Full time

    Job Description We are looking for a Customer Service Specialist with proven experience in customer support, preferably from the lending or financial services industry . The successful candidate will handle client inquiries, assist with loan applications, and ensure excellent customer satisfaction. Responsibilities Respond to customer inquiries regarding...


  • , Metro Manila, Philippines Isentia Full time

    Customer Experience Specialist – Isentia Job Purpose The Customer Experience Specialist works as part of the broader Customer Success Team tasked with providing best in class service to our clients. The primary focus is providing Admin Support to the UK based Customer Success team, including investigating issues, resolving client queries, CRM data entry,...

  • Payroll Specialist

    5 days ago


    , Metro Manila, Philippines Compass Experience Labs Full time

    We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much...


  • Eastwood, Metro Manila, Philippines Acquire Intelligence Full time ₱800,000 - ₱1,200,000 per year

    You are a Customer Experience Specialist, a champion in your field. As part of the A-team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following: •    Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct...


  • , Metro Manila, Philippines Guesty Full time

    Overview Guesty is looking for a tech-savvy accounting specialist to join our customer solutions team. Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming how the industry works — from guest experience to business growth. With a...


  • Manila, Philippines CEF Solutions Inc. Full time

    About the job Customer Experience Specialist Job Summary: The Customer Experience Specialist is primarily responsible for managing and resolving high-priority customer escalations, including those directed to external agencies such as the Better Business Bureau (BBB), Office of the President, Provincial Consumer Protection Agencies, Office of the Consumer...


  • Manila, Philippines CEF Solutions Inc. Full time

    Job Summary:The Customer Experience Specialist is primarily responsible for managing and resolving high-priority customer escalations, including those directed to external agencies such as the Better Business Bureau (BBB), Office of the President, Provincial Consumer Protection Agencies, Office of the Consumer Affairs (OCA), and Health Canada....


  • Manila, National Capital Region, Philippines Efficient Living Group Full time ₱40,000 - ₱80,000 per year

    About the roleJoin Lifely as a full-time Customer Support Specialist - eCommerce (AU Brand) . In this role, you will be responsible for providing exceptional customer service and support to our Australian online customers. This is a great opportunity to be a part of a fast-paced, dynamic eCommerce business.What you'll be doingRespond to customer inquiries...


  • Manila, National Capital Region, Philippines CEF Solutions Inc. Full time ₱600,000 - ₱800,000 per year

    Job Summary:The Customer Experience Specialist is primarily responsible for managing and resolving high-priority customer escalations, including those directed to external agencies such as the Better Business Bureau (BBB), Office of the President, Provincial Consumer Protection Agencies, Office of the Consumer Affairs (OCA), and Health Canada....