Customer Service Lending Specialist

4 weeks ago


Philippines Finance and Mortgage Solutions Full time

Overview

Finance and Mortgage Solutions has been in the Financial Sector for over a decade, leveraging strategic relationships to provide the best opportunities for stakeholders. Our dynamic team has extensive experience in financial services, offering a broad range of customized products and advice to enhance clients' financial freedom. We emphasize transparency and integrity in our services, ensuring effective results by understanding each client's unique circumstances. We specialize in Business, home loans, car and equipment loans, and commercial loans, focusing on clients' needs to help them reach their goals.

Role Description

This is a full-time role from our office in Parramatta, NSW for a Customer Service Lending Specialist. The specialist will be responsible for handling customer inquiries, providing support, and ensuring customer satisfaction. Day-to-day tasks include managing phone communications, understanding and resolving customer issues, and enhancing the overall customer experience. The specialist will also work on maintaining relationships with clients and providing exceptional customer service throughout the lending process.

Qualifications
  • Customer Support and Customer Service skills
  • Experience in ensuring Customer Satisfaction and enhancing Customer Experience
  • Proficiency in Phone Etiquette and managing customer communications
  • Excellent interpersonal and communication skills
  • Ability to work independently and remotely
  • Experience in the financial services industry is a plus
  • High school diploma or equivalent; Bachelor's degree preferred
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Customer Service and Information Technology
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