Customer Service Specialist

1 day ago

Ortigas Metro Manila, Philippines Financial Rescue LLC Full time ₱150,000 - ₱250,000 per year

We're hiring 10 Customer Service Specialists ready to start immediately If you enjoy connecting directly with customers and providing excellent service, we want to hear from you

Key Responsibilities:

  • Handle inbound and outbound voice calls with clients to address inquiries, concerns, and account-related issues.
  • Conduct welcome calls for new clients enrolled in our debt resolution programs.
  • Provide regular updates to clients on their account status and progress through phone communication.
  • Resolve client concerns, disputes, and requests via phone calls with professionalism and empathy.
  • Collaborate with internal teams and departments to assist with client communication regarding negotiations and settlements.
  • Monitor and document all call details for accurate reporting.
  • Maintain up-to-date client accounts and contact information across internal and web databases.
  • Identify any operational issues and report them to your immediate supervisor.
  • Perform other duties as assigned to support team operations.

Requirements:

  • College degree or equivalent customer service experience.
  • Minimum of 2 years of experience in customer service, financial accounts, or related fields.
  • MUST have excellent command of English, both written and spoken, with the ability to communicate effectively and clearly.
  • Strong verbal communication skills with the ability to engage clients professionally over the phone.
  • Excellent analytical, organizational, and problem-solving skills.
  • Self-motivated, resilient, and goal-oriented.
  • Comfortable working on-site and in a graveyard shift schedule.
  • Familiarity with Salesforce CRM is a plus.

  • Proficient in MS Office (Word, Excel), Gmail, and GChat.

  • Willing to work on-site in Ortigas during graveyard shift hours.

  • Trainer - Customer Service

    24 hours ago

    Ortigas, Metro Manila, Philippines Prime Technology Specialist Incorporated Full time ₱300,000 - ₱600,000 per year

    Responsibilities:Deliver training programs for assigned operational units, including new hire onboarding, ongoing skills enhancement, and other trainings as agreed.Conduct knowledge transfer sessions to identified employees related to operations, products, systems, marketing activities, policies, and related system operationsSupport the development and/or...

  • Customer Support Specialist

    1 day ago

    Ortigas, Metro Manila, Philippines SMS Global Technologies Inc. Full time ₱900,000 - ₱1,200,000 per year

    Join Our Dynamic Medical Solutions Team as Customer Support SpecialistSMS Global Medical Solutions, Inc. is a healthcare solutions provider that focuses on delivering medical information products and systems to hospitals and clinics for increased efficiency and improved healthcare delivery and patient care. We are dedicated to delivering exceptional customer...

  • Customer Support Specialist

    1 week ago

    Ortigas, Metro Manila, Philippines Eastvantage Business Solutions Inc. Full time ₱25,000 - ₱33,000 per year

    Application Reminder: Please apply only if you meet and accept the following requirements:Willing to work in an on-site setup in St. Francis Square, Ortigas, Pasig City.Comfortable with night shift aligned with US Time (9:00 PM – 6:00 AM Manila Time)Accepts a fixed salary range of Php 25,000 to Php 33,000, depending on experience (this range is...

  • Junior Customer Service Specialist

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Customer Service Specialist Posted today Job Description Customer Service Specialist Work Setup: Full Onsite Schedule: Night Shift (Start time 9:00 PM–11:00 PM; End time 6:00 AM–8:00 AM) About the Role: We are looking for a dedicated Customer Service Specialist to support US customers by providing timely, professional, and solutions-focused assistance....

  • Customer Service

    1 day ago

    Pinagbuhatan, Metro Manila, Philippines Hiessence Consumer Goods Trading Full time ₱900,000 - ₱1,200,000 per year

    About the role As a Customer Account Specialist at Hiessence, you will be responsible for providing exceptional customer service and support to our valued clients. In this fast-paced, full-time position, you will be the primary point of contact for customers, ensuring their inquiries and concerns are addressed efficiently and effectively. The role is based...

  • Customer Service Representative

    24 hours ago

    Ortigas, Metro Manila, Philippines StaffSmart Outsourcing Full time ₱250,000 - ₱500,000 per year

    About the roleStaffSmart Outsourcing is seeking a dedicated and customer-focused Customer Service Representative to join our team in Bridgetowne, Pasig. As a full-time Customer Service Representative (Travel Account) - Airlines, you will be responsible for delivering exceptional service to our clients in the travel industry.What you'll be doingHandling...

  • Customer Service Representative

    1 week ago

    Ortigas, Metro Manila, Philippines Datamatics Full time ₱150,000 - ₱250,000 per year

    The Customer Service Agent at Insurance is responsible for handling inbound customer inquiries and providing exceptional support in the insurance industry. This role focuses on assisting customers with workers' compensation claims, specifically First Notice of Loss (FNOL) calls. The ideal candidate will have experience in customer care within the insurance...

  • Customer Service Agent

    1 week ago

    Ortigas, Metro Manila, Philippines Datamatics Full time ₱150,000 - ₱250,000 per year

    The Customer Service Agent at Insurance is responsible for handling inbound customer inquiries and providing exceptional support in the insurance industry. This role focuses on assisting customers with workers' compensation claims, specifically First Notice of Loss (FNOL) calls. The ideal candidate will have experience in customer care within the insurance...

  • Customer Service Specialist

    4 weeks ago

    , Metro Manila, Philippines Danfoss Full time

    Overview Customer Service Specialist role at Danfoss. You’ll be the key link between our customers and internal teams, ensuring smooth order processing, proactive communication, and high satisfaction. What You’ll Be Doing Manage customer orders from entry to delivery, ensuring accuracy and timely follow-up. Serve as the primary contact for inquiries...

  • Customer Service Manager

    1 week ago

    Ortigas, Metro Manila, Philippines FEdCenter Management Consulting Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    As our Customer Service Manager, you'll lead and inspire a dynamic team to deliver exceptional customer experiences while driving operational excellence.What You'll DoAs our Customer Service Manager, you'll lead and inspire a dynamic team to deliver exceptional customer experiences while driving operational excellence.Key Responsibilities:Team Leadership &...