L1 Support Engineer

IT Support / Technical Support Roles (Makati, Philippines)

Posted today

Multiple IT support and technical roles are available in Makati/Metro Manila. Below is a consolidated view of responsibilities, requirements, and compensation where provided.

L1 Support Engineer / IT Administrator

Location: Makati, National Capital Region

Job Description

• Handle various IT tasks at the office including installation of software, deployment of laptops/desktops, networking, troubleshooting user issues, and other routine IT duties.
• Act as data protection officer for the company – in charge of data security.
• Monitor server logs and firewall logs.
• Monitor CCTV cameras.
• Prepare inventory of assets, IT alerts/reports, monitoring logs, and status reports on activities.
• Other technical activities as needed.

Job Requirements

• Graduate of a 4-year computer science course.
• At least 2 years of experience in an IT technical support role.
• Knowledgeable in both hardware and software troubleshooting.

Salary : Php13,000.00 - Php15,000.00 per month

Benefits :

• Health insurance

Schedule :

• 8 hour shift
• Day shift

Supplemental Pay :

• 13th month salary

COVID-19 considerations : Protocols on having acrylic dividers, alcohol, air purifier in the office.

Ability to commute/relocate :

• Makati City: Reliably commute or planning to relocate before starting work (required)

License/Certification :

• Microsoft certification (preferred)

Technical Support Specialist

Location: Makati, National Capital Region

Job Description

• Same responsibilities as L1 role: software installation, device deployment, networking, troubleshooting, asset/inventory reporting, and technical activities.
• Same compliance with data protection and security practices.

Job Requirements

• Same as L1 role: Computer Science degree, 2+ years IT support, hardware/software troubleshooting knowledge.

Salary : Php13,000.00 - Php15,000.00 per month

Benefits :

• Health insurance

Schedule :

• 8 hour shift
• Day shift

Supplemental Pay :

• 13th month salary

COVID-19 considerations : Protocols on health and safety in the office.

Ability to commute/relocate :

• Makati City: Relocation or commuting requirements as indicated

IT Technical Support

Location: Makati

Job Description

• Desktop Support Engineer is responsible for repairing, maintaining, and upgrading hardware and equipment to ensure optimal workstation performance.
• Troubleshoot problems in a timely and accurate fashion and provide end-user assistance; escalate to 2nd/3rd level as per Service Desk processes.
• Manage service requests, software installations, new computer setups, upgrades, etc.

Qualifications :

• At least 1 year of IT support experience.
• Open to project-based employment (1-year renewable contract).
• Willing to work in Makati, Monday to Friday, 7 AM to 4 PM.
• Willing to render OT on weekends/rest days if needed.
• Bachelor's degree preferred.
• IT Support experience: 1 year (preferred).

Technical Support Manager

Location: Ortigas / On-site in Ortigas office (as stated)

Job Description

Permanent position. A Service Supervisor responsible for upkeep of company assets deployed in different areas via on-site and remote implementations. Deliver concise reports and outputs. Roles include remote/on-site asset technical support, installation/configuration, maintenance, and documentation. Assistance in R&D of IT hardware requirements. Manage monthly COP/COI/Certificates where applicable. Oversee and manage the team.

Requirements :

• Graduate of Computer/IT or related fields.
• Experience in remote and on-site technical support, hardware/software installation/configuration.
• At least 3 years of relevant experience; 7 years minimum with team management experience.
• Willing to work onsite in Ortigas and to do field work if needed.

Ecosystem Technical Support / Cloud Support Roles

Location: Flexible/Hybrid; temporary work from home to Boni, Mandaluyong; other locations may apply.

Job Description

• Support Ecosystem Cloud Sales Team with technical support cases; stay updated on Google Workspace and related technologies.
• Escalate difficult issues; collaborate with product teams; create Knowledge Base articles; track resale orders; support global ecosystem partners.

Qualifications :

• Bachelor’s degree preferred (IT-related). Open to undergraduates with relevant experience.
• 1 year of technical support experience.
• Knowledge of Windows OS architecture and security is a plus.

Technical Support Representative (Tsr)

Location: Taguig / BGC

Job Description

• Provide technical and customer service support; troubleshoot hardware/software issues; assist customers with inquiries regarding company products/services.

Qualifications :

• 2+ years in IT/Technical Support or ITSD experience (depending on education).
• Onsite work required for TSR role.
• English communication skills; Bachelor’s degree preferred for TSR; college undergraduates with relevant experience may apply.

Salary :

• Php22,000.00 - Php35,000.00 per month

Benefits :

• Health insurance; 13th month salary; performance bonuses; paid training; promotions opportunities; flexible schedule.

Schedule :

• 8 hour shift; various shift types including evenings, weekends, and overtime as needed.

COVID-19 considerations : Health and safety protocols in place; virtual processes where applicable.

Application :

• Be the first to know about new L1 Support Engineer / IT Administrator roles in Muntinlupa, etc. Set up email alerts if desired.

#J-18808-Ljbffr

---