L1 Technical Support

Job Description

Technical Staff Level One serves as the first line of support in IT operations. This role is responsible for maintaining, troubleshooting, and repairing computer systems, networks, and software applications. It involves direct interaction with end-users, ensuring smooth IT operations and high customer satisfaction.

Responsibilities

• Provide first-level support for hardware, software, and network issues.
• Diagnose and resolve routine technical problems using remote desktop tools or on-site visits.
• Maintain and repair district computers, servers, and network-related hardware/software.
• Perform routine system updates, patches, and installations.
• Communicate effectively with Officers, Managers, Staff and other Outsourced Personnel.
• Explain technical solutions clearly to non-technical users.
• Maintain a high level of customer service and professionalism.
• Document technical issues, resolutions, and troubleshooting steps.
• Contribute to the knowledge base for future support efforts.
• Work closely with cross-functional teams and Technical Staff Level Two.
• Participate in IT support projects and initiatives.
• Assist in training and mentoring junior staff.
• Develop and implement maintenance schedules.
• Perform local area network administration and maintenance.
• Ensure systems are secure and operate optimally.
• Perform other related tasks as assigned by NAC T&T Infrastructure Head.
• Familiarity with Windows, macOS, Chrome OS, iOS, and server products.

Education & Certifications

• Associate's degree in Information Technology or related field preferred.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), Cisco (CCNA), or VMware are advantageous.

Experience

• 1–3 years of experience in technical support or IT services.
• Familiarity with Windows, macOS, Chrome OS, iOS, and server products.

Skills

• Strong problem-solving and critical thinking abilities.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and manage multiple issues simultaneously.
• Customer-focused mindset and adaptability.

Work Environment & Physical Demands:

• May require lifting or moving heavy equipment.
• Work involves sitting or standing for extended periods.
• Quiet to moderate noise levels, with exposure to server room environments.

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2

Help Desk

Posted 1 day ago

Job Description

We Are Hiring: Customer Care Support

Qualifications

• Willing to work on a graveyard shift
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type

Full-time

• Life insurance

This advertiser has chosen not to accept applicants from your region.

Help Desk Analyst

Posted 1 day ago

Job Description

IT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer a wide range of services, including MSP staffing, outsourced NOC, RMM virtual admin, helpdesk support, and professional services. With nearly two decades of experience, we value loyalty and community, consistently taking care of our team as if they are family.

Role Description

• User Lifecycle Management: onboarding/offboarding, account configuration in Microsoft 365, Azure AD, Active Directory; device provisioning/decommissioning; data handling.
• Technical Support (Beyond Helpdesk): handle escalated Tier 1 and basic Tier 2 tickets; use PSA and RMM tools; perform basic admin tasks on servers, M365 tenants, and firewalls; document fixes and update SOPs/runbooks.
• System Maintenance & Monitoring: monitor alerts, assist with patching, antivirus checks, backup verifications, health checks.
• Process Improvement & Project Assistance: support senior engineers in infrastructure or cloud migration projects; create automation scripts; identify recurring issues.

Qualifications

• Must be willing to work 100% onsite and residing near BGC, Taguig.
• Must be available for night shifts (8 PM - 5 AM Manila Time).
• Minimum 2 years of experience in Service Desk/Help Desk support.
• Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, and End User Management.
• Strong written and verbal communication skills.
• At least 2 years of experience supporting global/international clients.

Company Benefits

• HMO with Free Dependents on Day 1
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance and Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

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3

Help Desk Specialist

Posted 1 day ago

Job Description

Work Set-Up: 100% Onsite in BGC, Taguig

Shift: Eastern Time Shift

Role: Help Desk Specialist — details describe duties in following sections.

Job Description (Company

IT By Design is a managed service provider offering 24x7 Helpdesk support, NOC, SOC, and related services. We emphasize experience, reliability, and a people-first culture.

Role Description

• Manage full user lifecycle and access configuration.
• Provide Tier 1 and basic Tier 2 support; document fixes and SOPs.
• Monitor and maintain client environments; assist with patching and backups.
• Support infrastructure projects and automate tasks where possible.

Qualifications

• Onsite work near BGC, Taguig; night shifts required.
• 2+ years in Service Desk/Help Desk; experience with global clients preferred.

This advertiser has chosen not to accept applicants from your region.

4

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