L1 Technical Support
3 weeks ago
Job Description
Technical Staff Level One serves as the first line of support in IT operations. This role is responsible for maintaining, troubleshooting, and repairing computer systems, networks, and software applications. It involves direct interaction with end-users, ensuring smooth IT operations and high customer satisfaction.
Responsibilities- Provide first-level support for hardware, software, and network issues.
- Diagnose and resolve routine technical problems using remote desktop tools or on-site visits.
- Maintain and repair district computers, servers, and network-related hardware/software.
- Perform routine system updates, patches, and installations.
- Communicate effectively with Officers, Managers, Staff and other Outsourced Personnel.
- Explain technical solutions clearly to non-technical users.
- Maintain a high level of customer service and professionalism.
- Document technical issues, resolutions, and troubleshooting steps.
- Contribute to the knowledge base for future support efforts.
- Work closely with cross-functional teams and Technical Staff Level Two.
- Participate in IT support projects and initiatives.
- Assist in training and mentoring junior staff.
- Develop and implement maintenance schedules.
- Perform local area network administration and maintenance.
- Ensure systems are secure and operate optimally.
- Perform other related tasks as assigned by NAC T&T Infrastructure Head.
- Familiarity with Windows, macOS, Chrome OS, iOS, and server products.
- Associate's degree in Information Technology or related field preferred.
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), Cisco (CCNA), or VMware are advantageous.
- 1–3 years of experience in technical support or IT services.
- Familiarity with Windows, macOS, Chrome OS, iOS, and server products.
- Strong problem-solving and critical thinking abilities.
- Excellent verbal and written communication skills.
- Ability to prioritize tasks and manage multiple issues simultaneously.
- Customer-focused mindset and adaptability.
Work Environment & Physical Demands:
- May require lifting or moving heavy equipment.
- Work involves sitting or standing for extended periods.
- Quiet to moderate noise levels, with exposure to server room environments.
This advertiser has chosen not to accept applicants from your region.
2
Help DeskPosted 1 day ago
Job DescriptionWe Are Hiring: Customer Care Support
Qualifications- Willing to work on a graveyard shift
- With or without experience
- Bachelor's degree holder (any course)
- Willing to be assigned at BGC, Taguig
Full-time
- Life insurance
This advertiser has chosen not to accept applicants from your region.
Help Desk AnalystPosted 1 day ago
Job Description
IT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer a wide range of services, including MSP staffing, outsourced NOC, RMM virtual admin, helpdesk support, and professional services. With nearly two decades of experience, we value loyalty and community, consistently taking care of our team as if they are family.
Role Description- User Lifecycle Management: onboarding/offboarding, account configuration in Microsoft 365, Azure AD, Active Directory; device provisioning/decommissioning; data handling.
- Technical Support (Beyond Helpdesk): handle escalated Tier 1 and basic Tier 2 tickets; use PSA and RMM tools; perform basic admin tasks on servers, M365 tenants, and firewalls; document fixes and update SOPs/runbooks.
- System Maintenance & Monitoring: monitor alerts, assist with patching, antivirus checks, backup verifications, health checks.
- Process Improvement & Project Assistance: support senior engineers in infrastructure or cloud migration projects; create automation scripts; identify recurring issues.
- Must be willing to work 100% onsite and residing near BGC, Taguig.
- Must be available for night shifts (8 PM - 5 AM Manila Time).
- Minimum 2 years of experience in Service Desk/Help Desk support.
- Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, and End User Management.
- Strong written and verbal communication skills.
- At least 2 years of experience supporting global/international clients.
- HMO with Free Dependents on Day 1
- Sponsored IT Certifications
- Convertible to Cash Leaves
- Annual Performance Bonus
- Night Differential Pay
- Government Mandated Benefits
- Life Insurance and Pet Insurance
- 13th Month Pay
- Discounted Lunch Meals
- Car Shuttle Service
- Free unlimited coffee and snacks everyday
This advertiser has chosen not to accept applicants from your region.
3
Help Desk SpecialistPosted 1 day ago
Job Description
Work Set-Up: 100% Onsite in BGC, Taguig
Shift: Eastern Time Shift
Role: Help Desk Specialist — details describe duties in following sections.
Job Description (CompanyIT By Design is a managed service provider offering 24x7 Helpdesk support, NOC, SOC, and related services. We emphasize experience, reliability, and a people-first culture.
Role Description- Manage full user lifecycle and access configuration.
- Provide Tier 1 and basic Tier 2 support; document fixes and SOPs.
- Monitor and maintain client environments; assist with patching and backups.
- Support infrastructure projects and automate tasks where possible.
- Onsite work near BGC, Taguig; night shifts required.
- 2+ years in Service Desk/Help Desk; experience with global clients preferred.
This advertiser has chosen not to accept applicants from your region.
4
#J-18808-Ljbffr-
L1 Technical Support
4 days ago
Manila, National Capital Region, Philippines GenuineXs Full time ₱200,000 - ₱250,000 per yearAbout the Role We are seeking an experienced L1 Technical Support Specialist with a background in mortgage-related processes to join our team for a short-term, two-month contract. This role is fully remote, supporting a U.S.-based customer that outsources various functions including L1 technical support, mortgage-specific virtual assistance, quality...
-
SAP L1 Support
2 weeks ago
Ortigas, Metro Manila, Philippines McCoy Manila Full time ₱300,000 - ₱450,000 per yearAre you ready to launch your SAP career by supporting critical systems and learning from experienced consultants?We're looking for an SAP L1 Support to join our growing team at McCoy. If you're detail-oriented, eager to learn, and motivated to start your journey in SAP Basis, this role offers hands-on experience and clear growth opportunities in enterprise...
-
It Support Engineer L1
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeOverview Title: IT Support Engineer L1 Department: Technology Operations Reporting to: IT Manager Employment Type: Full – Time Cloud Console is a leading provider of innovative IT consulting services and top- IT infrastructure solutions. With a commitment to excellence and a focus on delivering cutting-edge technology to our clients, we empower...
-
L2 Technical Support
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeWe're Hiring : L2 Technical Support! Location: Muntinlupa, Philippines Work Mode: Hybrid (3 days onsite, 2 Days WFH) Role: L2 Technical Support What You'll Do Resolve complex technical issues and escalated support tickets Provide advanced troubleshooting for customers and internal teams Document solutions and maintain knowledge base articles...
-
L1 Technical Support Consultant
20 hours ago
Manila, National Capital Region, Philippines SupportYourApp Full time $30,000 - $60,000 per yearPassionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a L1 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...
-
Technical Support Manager
4 days ago
Manila, National Capital Region, Philippines Ascent Sourcing Full time ₱3,426,930 - ₱4,570,200 per yearTechnical Support ManagerPhilippines (Remote) - Will transition to full-time in Manila office once it opens in approximately 6 months$60,000 USD (₱3,426,930 PHP) - $80,000 USD (₱4,570,200 PHP)Our client, a leader in Unified Endpoint Management is seeking a Technical Support Manager. The client now works with organisations in over 100 countries with a...
-
Deskside Support Engineer
3 days ago
Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time $70,000 - $120,000 per yearWe are looking for Desktop Support Engineers (L1, L2, L3) to provide end-to-end deskside support services including troubleshooting hardware/software issues, managing IMAC activities, supporting business applications, ensuring endpoint compliance, and assisting users with a wide range of technical problems. The role varies by level of experience and includes...
-
IT Helpdesk/Technical Support
3 weeks ago
, Metro Manila, Philippines HGS Offshore Staffing Solutions (HGS OSS) Full timeIT Helpdesk/Technical Support (AU Client) The Level 1 (L1) Helpdesk provides frontline support for Forsite’s customers and internal users. The role covers ticket triage, SOP-based troubleshooting, knowledge base guidance, and basic data analysis and reporting. L1 ensures quick resolution of common issues, smooth escalation for complex cases, and clear...
-
Desktop EUC L1
2 weeks ago
, Metro Manila, Philippines Iron Systems, Inc Full timeJoin to apply for the Desktop EUC L1 role at Iron Systems, Inc Responsibilities The follow-up and support of the Laptop/Desktop and mobile telephony. Stock and asset management. Providing 2nd line IT support for all our internal departments. Coordinate with Client Tech Support to ensure all warranty related tasks are managed. Provide guidance, assistance and...
-
Technical Support Manager – MDM/UEM
4 days ago
Manila, National Capital Region, Philippines Careerwise Full time $90,000 - $120,000 per yearWe're Hiring: Technical Support Manager – MDM/UEM (Remote)Location:Remote for now, Manila Based (Philippines)Employment Type:Full-timeExperience:8+ years in Technical Support, 3+ years in a leadership roleAre you an experienced leader in technical support with deep expertise inMDM/UEM solutions? Join our dynamic and globally distributed team as aTechnical...