Soc L1 Security Analyst

Overview

Security Tools Monitoring Analyst 1 and Information Security Analyst roles with Global Payments seek candidates to monitor, analyze, and respond to security events, collaborate with incident response teams, and contribute to security engineering and compliance efforts. This description consolidates responsibilities and qualifications drawn from multiple postings to provide a focused view of expected duties and requirements.

Security Tools Monitoring Analyst 1

Posted 1 day ago

Job Description

Global Payments enables millions of money transfers via payments solutions. We seek a Security Tools Monitoring Analyst to monitor the availability and health of security tools, serve as the first point of contact for security tooling issues, perform initial troubleshooting, and support incident response and audit activities.

Responsibilities

• Serve as the initial point of contact for issues related to Security Engineering tools and related technologies.
• Perform real-time monitoring of availability and operations of security tools.
• Review technical and operational documentation; track operational aspects of security monitoring equipment, tasks, reporting, and alerts.
• Review and approve Firewall requests; escalate issues as needed.
• Report outages using the standard ticketing system; perform initial troubleshooting and issue isolation.
• Implement changes within the scope of L1; escalate to next level, vendor, or leadership as required.
• Triage issues from chat, call, emails, and tickets; attend escalation/bridge meetings.
• Prepare internal RCA documents and turnover reports to maintain shift continuity.
• Provide assistance to incident response or other technology teams and support audits and compliance with directed evidence.
• Contribute to Security Engineering policies and procedures and pursue self-development to better support the team.

What We Are Looking For

Minimum Qualifications

• 1–3 years of experience with host or network security tools.
• Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, or equivalent preferred.
• Experience in a team-oriented, global environment; troubleshooting security applications/tools.
• Able to work on a rotating schedule to provide 24x7 support; average communication skills (oral and written).
• Ability to drive problem isolation and resolution; strong multitasking and time management.

EEO Notice

Global Payments Inc. is an equal opportunity employer. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request accommodations related to applying for employment or provide feedback about accessibility, please contact us.

Information Security Analyst

Posted 1 day ago

Job Description

We are hiring for several Information Security Analyst roles focused on incident investigation, incident response, and security operations. Responsibilities include collecting and analyzing evidence, drafting reports, coordinating with internal/external teams, performing root cause analysis, and supporting ongoing security monitoring and compliance efforts.

What You’ll Do

• Incident investigation: collect/analyze evidence to determine root cause; draft incident reports; coordinate with HR, Legal, Compliance, Fraud, and other teams.
• Support incident response and threat intelligence efforts; stay updated on security trends.
• Develop and update incident response playbooks and documentation; contribute to prevention improvements.
• Communicate findings clearly to management and stakeholders; provide evidence for audits and compliance.

What You Bring

• Education: IT or Engineering-related degree; advanced degrees preferred.
• Experience: 4–8 years in cybersecurity, with at least 4 years in incident investigation and threat intelligence.
• Skills: Incident response, digital forensics, malware analysis; strong knowledge of TCP/IP, UNIX/Linux, Windows; experience with security tools and frameworks (Splunk, Hadoop/ELK, YARA, etc.).
• Excellent communication and leadership; ability to work under pressure and outside regular hours if required.
• Certifications in security (e.g., CISSP, CISA, etc.); familiarity with security frameworks and best practices.

Additional Roles Mentioned

The postings also reference multiple Information Security Analyst roles with various locations and requirements (e.g., IAM, incident response, regulatory compliance like SOX, PCI-DSS, HIPAA). If applying for a specific location, review the exact qualifications and responsibilities as they vary by posting.

Information for Applicants

This consolidated description includes responsibilities, qualifications, and typical expectations across multiple Information Security Analyst and Security Tools Monitoring Analyst postings. Please refer to the original postings for location-specific details and current openings.

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