L2 Technical Support

13 hours ago

Metro Manila Philippines Buscojobs Full time

We're Hiring : L2 Technical Support

Location: Muntinlupa, Philippines

Work Mode: Hybrid (3 days onsite, 2 Days WFH)

Role: L2 Technical Support

What You'll Do
  • Resolve complex technical issues and escalated support tickets
  • Provide advanced troubleshooting for customers and internal teams
  • Document solutions and maintain knowledge base articles
  • Collaborate with L1 support and engineering teams
  • Monitor system performance and identify potential issues
  • Analyze recurring problems and recommend improvements
What We're Looking For
  • 2–3 years of relevant experience in a technical or software-related role
  • Familiarity with software concepts such as HTML, JavaScript, WordPress, and SQL queries
  • Experience with CRM tools like Exponea or similar platforms
  • Proficiency in Microsoft Word and Excel
  • Exposure to cloud platforms (Azure, GCP)
  • Strong organizational and coordination skills
  • Excellent research and problem-solving abilities
  • Clear and effective verbal and written communication skills
  • Ability to collaborate with stakeholders using internal communication tools
  • Prior experience as a technical specialist is a plus

Ready to make an impact? Apply now and let's grow together

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