It Support Specialist L1/L2

IT Support Specialist L1 L2 - Taguig

Support our B2B customers in their Business Travels

• Liaise with suppliers and partners to resolve booking issues
• Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries, and requests
• Addressing, preempting, and solving problems - You are an owner and anticipate issues before they come your way
• Help define and establish best practices together with the rest of the team in sales, operations, and customer care
• Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation

Qualifications:

• Customer service background in Hospitality - hotels, travel agencies, airlines, offices
• at least 1-year of experience in a similar position
• Excellent communication skills in Business English, spoken and written
• Proven experience going above and beyond to provide an amazing service that helps customers, ideally within a client-facing role

• Job Types: Full-time, Permanent
• Salary: Php21,000.00 - Php25,000.00 per month

• Benefits:
• On-site parking
• Paid training
• Pay raise

• Schedule:
• 8 hour shift

• Supplemental Pay:
• 13th month salary
• Overtime pay

Ability to commute/relocate:

• San Pedro, Laguna: Reliably commute or planning to relocate before starting work (required)

• Education:
• Senior High School (preferred)

• Experience:
• Customer Support Representative: 1 year (preferred)

• Language:
• English (preferred)
• Shift availability:
• Night Shift (preferred)
• Overnight Shift (preferred)

Location note: Makati, National Capital Region Confidential

Posted 19 days ago

Job Description

(Job Alert) Customer Support Associate

We are in need of YOU A BPO Company in Makati is in need of a Customer Support Associate. This is a full time and onsite job with the following work responsibilities and qualification.

Responsibilities :

• phone or Live chat shift
• Help customers by understanding their queries and providing solutions
• Searching the Knowledgebase and FAQ for relevant information to provide solutions
• Communicate with Operations or KYC teams through the internal ticketing system, if the case needs their input
• Escalate tickets to the internal team, if needed
• Email shift
• Work through the email queue from the oldest emails to the newest
• Attend coaching sessions and client-provided training

Qualification :

• Customer Service in a BPO industry with at least 6 months experience
• Great level of understanding of English, capable of working with English tooling and Knowledge Base
• Ability to multi-task and take responsibility in challenging situations
• Able to adjust to a fast-paced environment / constant changes
• Problem-solving mindset with strong attention to detail
• Ability to take ownership of contact to provide resolution to client
• Ability to provide and receive feedback
• Has a growth mindset with the desire to learn/keep learning
• Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
• Filipino resident in the Philippines

Work location: Ayala Ave., Makati City, Philippines

Customer Support Representatives - Easy Account

Bacoor, Cavite Orbit Teleservices

Posted today

Job Description

Orbit Teleservices helps organizations enhance the most-valued customer relationship by improving the methods that deliver their services. Our background as a pioneering communications company implies we have procedures, experience, and abilities that make us ready to achieve our goals as a company and the business objectives of our clients.

Minimum Qualifications :

• at least Highschool graduate
• Attention to detail is required
• Self-motivated and can handle pressure well
• Excellent English Communication Skills
• Knowledge in basic Microsoft programs
• MUST not be currently employed

Here\'s What Orbit Can Offer You :

• 3 Dependents can be enrolled in our HMO after 3 months
• 13th Month Pay
• Departmental Awards
• Maternity/Paternity Leave
• Paid leaves 1SL/1VL per month can accumulate if unused
• Attendance Bonus
• 10%-15% DISCOUNT on Partner Gyms
• Competitively priced earnings packages
• Occupation advancement: Obtain growth by way of numerous training

Job Descriptions:

• Provides assistance, training, and troubleshooting support to lower-level staff
• Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution
• Prepares standard reports to track workload, response time, and quality of input
• Resolves telephone messages and delivers information

• Job Types: Full-time, Permanent, Fresh graduate
• Salary: From Php19,000.00 per month

• Benefits
• Paid training
• Pay raise

• Schedule
• 8 hour shift

• Supplemental pay types
• 13th month salary
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate: Bacoor, Cavite: Reliably commute or planning to relocate before starting work (required)

• Education: Senior High School (preferred)
• Language: Fluent English (required)

Csr - Customer Support Specialist Up to 30k

Manila, Metropolitan Manila Trinity Workforce Solutions

Posted today

Job Description

Qualifications :

• 6 - 18 months call center experience (Voice Account)
• At least HS Graduate or completed 1st year college (1st and 2nd sem)
• Amenable to work onsite
• Residing within Metro Manila and CALAMBA
• Okay to work on a shifting schedule or graveyard shift

Responsibilities :

• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Providing cutting-edge service in a friendly, confident, and knowledgeable manner

Required Skill Set :

• Analytical and Problem solving skills
• Time Management Skills
• Communication & Relationships Skills
• Aptitude Skills

Schedule:

• Night shift
• Shift system

Application Question(s)

• Do you have a BPO experience working as a Call Center Agent?
• What is your highest educational attainment?
• Are you okay to work onsite?
• Where are you currently residing?

Csr / Customer Support Specialist Up to 29k

Manila, Metropolitan Manila Trinity Workforce Solutions

Posted today

Job Description

Qualifications:

• At least 18 months call center experience (Voice International Account)
• Completed 1st year college (1st and 2nd sem)
• Amenable to work onsite (Northgate, Alabang)
• Fixed graveyard shift

Responsibilities:

• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Providing cutting-edge service in a friendly, confident, and knowledgeable manner

Benefits

• Competitive Salary
• 15% Night Differential
• HMO plus 2 free dependents

Salary: Up to Php29,000.00 per month

• Schedule: Night shift

Application Question(s)

• What is your highest educational attainment?
• Are you okay to work onsite?
• Where are you currently residing?
• Do you have at least 18 months BPO experience working as a Call Center Agent?

Technical Support Specialist

Makati, National Capital Region OpenText

Posted today

Job Description

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity :

• Provide production monitoring of data, error analysis, and serves as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.

You Are Great At :

• Providing technical support responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. Recreating customer issues & escalates to appropriate level.
• Working cross-functionally to deliver quality, satisfaction, and resolutions
• Submitting/providing ideas/suggestions for new content to knowledge base

What it takes :

• Experience with Unix/Linux and Windows
• Experience with SQL/Oracle
• Active Directory
• EDI knowledge preferred
• Excellent English communication

Notes :

• Global vaccination policy: vaccination required to enter office; accommodations available
• Equal Opportunity Employer

Technical Support Specialist - Web and Systems

1229 Makati City, National Capital Region iScale Solutions

Posted 18 days ago

Job Description

Permanent

This is a remote position.

Responsibilities: Design, develop, and maintain responsive, user-friendly websites; integrate with CRM; implement plugins and APIs; monitor performance; troubleshooting; generate reports; ensure mobile optimization and cross-browser compatibility; maintain documentation; collaborate across teams; stay updated with industry best practices; manage hosting, backups, security; ensure data privacy and accessibility standards.

Requirements: Proficiency in Java, HTML, Python; CMS familiarity; CRM setup (Monday.com, Zoho preferred); problem-solving; ability to explain technical info to non-technical users; up to 2 years of experience; fully remote benefits: medical/dental/vision insurance

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Job title

Location

Technical Support Representative

Posted today

Job Description

Overview

Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences.

Responsibilities :

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Adequately communicate with customers

Qualifications :

• Filipino citizen or equivalent legal status
• English communication skills
• Strong logic and problem-solving
• Available for various shifts
• Experience with Windows
• Organization and prioritization
• TP PRNQE

Job Types : Full-time, Permanent

Salary : Php22,000.00 - Php24,000.00 per month

Benefits :

• Flextime
• Paid training
• Pay raise

Schedule :

• 8 hour shift
• Shift system

Supplemental Pay: 13th month salary, Bonus pay, Overtime pay, Performance bonus, Yearly bonus

COVID-19 considerations: Always

Technical Support Representative

Taguig, National Capital Region Gratitude Inc.

Posted today

Job Description

Overview

Similar responsibilities as above.

Qualifications

• Filipino citizen or equivalent
• English communication
• Shifts availability
• Windows skills

Job Types

Salary: Php22,000.00 - Php24,000.00 per month

Benefits

• Flextime
• Paid training
• Pay raise

COVID-19 considerations: Always

Technical Support Representative

Makati, National Capital Region Gratitude Inc.

Posted today

Job Description

Overview

Similar responsibilities as above.

Qualifications

• Filipino citizen or equivalent
• English communication
• Shifts availability
• Windows skills

Job Types

Salary: Php22,000.00 - Php24,000.00 per month

Benefits

• Flextime
• Paid training
• Pay raise

COVID-19 considerations: Always

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