L3 Pl/Sql Support Engineer

1 week ago

Metro Manila Philippines Buscojobs Full time

Incident Management & Resolution

  • Handle and resolve escalated incidents from L1 support.
  • Support the Support team in troubleshooting and resolving production issues.
  • Analyze incidents, recommend corrective actions, and ensure timely resolution.
  • Implement necessary code or configuration changes to fix incidents.
  • Conduct unit testing and document changes before deployment into production.
SLA Compliance & Performance Optimization
  • Ensure adherence to SLAs and maintain high-quality support standards.
  • Improve key performance indicators (KPIs) to enhance team efficiency.
  • Ensure compliance with company standards, security policies, and industry best practices.
  • Contribute to defining maintenance procedures and development guidelines.
Continuous Improvement
  • Assist in production and provide technical consultation.
  • Validate deliverables and deployment procedures.
  • Provide technical training and knowledge transfer sessions to the new team members.
  • Conduct regression testing and network performance enhancements.
On-Call Support & Emergency Handling
  • Participate in on-call duty as per the schedule.
  • Respond to urgent incidents and provide resolution outside working hours.
Key Requirements
  • Technical Skills: Strong knowledge of PL/SQL, C, Oracle Database. Experience in incident management and troubleshooting critical production issues. Hands-on expertise in payment domain systems and transaction processing. Functional knowledge of Acquiring, Switch, and Issuing domains is a plus, with expertise in at least one being highly desirable. Familiarity with IT infrastructure, networking, and system monitoring tools.
  • Soft Skills: Results-driven mindset with a focus on delivery. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills to collaborate across teams. Ability to work in high-pressure situations and provide clarity in critical scenarios.
  • Preferred Qualifications: Experience in financial services or payment processing domain. Certifications in ITIL, Oracle, or any relevant technology. Familiarity with automation tools for IT operation.
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