SAP L1 Support

6 days ago

Ortigas Metro Manila, Philippines McCoy Manila Full time ₱300,000 - ₱450,000 per year

Are you ready to launch your SAP career by supporting critical systems and learning from experienced consultants?

We're looking for an SAP L1 Support to join our growing team at McCoy. If you're detail-oriented, eager to learn, and motivated to start your journey in SAP Basis, this role offers hands-on experience and clear growth opportunities in enterprise technology.

About the Role

As an SAP L1 Support, you'll provide essential first-level support to SAP systems, ensuring stability, reliability, and performance. You'll monitor system health, assist with troubleshooting, and support routine maintenance tasks under the guidance of senior consultants. This is an excellent opportunity to gain real-world experience with SAP Basis and establish a strong technical foundation for your future career.

Key Responsibilities

  • Monitor SAP systems using Solution Manager and other tools to ensure smooth operations
  • Assist in identifying and resolving first-level issues such as application errors, performance bottlenecks, and user concerns
  • Support routine maintenance activities, including system health checks, backups, patches, and refreshes
  • Assist in SAP user and role management to maintain proper access and security controls
  • Document incidents, resolutions, and system changes following best practices
  • Help manage SAP transports between development, quality, and production environments
  • Provide support for system startups and shutdowns during maintenance or unexpected outages

What We're Looking For

  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
  • Strong verbal and written communication skills for documentation and collaboration
  • Keen attention to detail and commitment to following processes
  • Willingness to work on a shifting schedule, including late-night or graveyard shifts

Nice to have (not required):

  • Basic knowledge of SAP Basis components (ECC, S/4HANA, Solution Manager, etc.)
  • Familiarity with databases (Oracle, SQL Server, HANA), operating systems (Linux, Unix, Windows), and networking concepts
  • Prior experience in a technical support or helpdesk role, preferably within enterprise IT environments

What We Promise You

Growth & Mentorship – Learn directly from experienced SAP Basis consultants

Hands-On Experience – Work on real SAP environments and gain critical technical exposure

Supportive Culture – A collaborative team that values learning and development

Career Path – Build a foundation to progress into advanced SAP Basis or consulting roles

Ready to Begin Your SAP Journey?

Send your updated resume and a short statement of interest to: mcm--

Subject: SAP L1 Support Application – [Your Full Name]

Be part of a company that values growth, innovation, and people. Start your SAP career at McCoy.

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