Patient Engagement Officer

Patient Engagement Officer

Location: Mandaluyong, National Capital Region. Genfinity Philippines Inc. Posted today.

The ideal Patient Advocate is someone who strives to be empathetic and passionate in their work with patients while accomplishing their objectives for the success of the business.

Qualifications :

• Must possess a college degree in any field
• Must have at least 6 months - 1 year of experience in BPO industry (any account)
• Experience with outbound calls preferred
• Ability to multitask in a fast-paced environment
• Detail oriented and strong data entry skills
• Excellent verbal and written communication skills
• Proficient in MS Outlook, Word and Excel and general computer literacy, working with dual screens
• Time management and strong organizational skills required
• Willing to work any assigned shift during a work week in Mandaluyong City

Primary Duties and Responsibilities :

• Make outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are met
• Ensure you have all the necessary information (address, phone number, etc.) needed to schedule the appointment. If missing information, follow a designated workflow to locate the information
• Schedule an appointment with a Physical Therapy provider and keep the patient posted on the status
• Complete special projects or tasks as assigned by the supervisor
• Provide the best customer service to all callers
• Work on cases that require investigation for missing information necessary to schedule patients for their initial evaluations

Benefits :

• Salary package up to Php 35,000/month (depending on work experience)
• HMO Coverage up to Php 250,000 maximum benefit limit
• Excellent work culture
• Huge opportunity for growth with a leading US provider of Managed Physical Medicine with a growing presence in the Philippines

Job Types : Full-time, Permanent

Salary : Php32,000.00 - Php35,000.00 per month

Benefits :

• Additional leave
• Company events
• Health insurance
• Paid training

Schedule :

• 8 hour shift
• Shift system

Supplemental Pay :

• 13th month salary

Ability to commute/relocate :

• Mandaluyong City: Reliably commute or planning to relocate before starting work (required)

Posted 16 days ago

Job Description

Permanent

This is a remote position.

Virtual Rockstar is hiring a Patient Care Coordinator on behalf of a pediatric therapy clinic that provides occupational, speech, and developmental therapy services. The Patient Care Coordinator is the front line of support for patients and families, ensuring a smooth intake process, consistent scheduling, and excellent communication. This role requires strong organizational skills, attention to detail, and a compassionate, professional approach to patient-facing responsibilities. In addition to patient-facing coordination, the role will include assisting with therapist scheduling, timesheet review, and documentation tracking to ensure clinic operations run efficiently.

About Our Client : This is a remote position. Virtual Rockstar is hiring a Patient Care Coordinator on behalf of a pediatric therapy clinic that provides occupational, speech, and developmental therapy services. The clinic takes a play-based approach, creating a fun, engaging, and family-centered environment where children thrive in their development. The team values collaboration, excellent communication, and proactive support for both families and therapists. Their culture is warm and supportive, with a focus on ensuring every patient and family feels cared for throughout their therapy journey. Responsibilities include Patient-Facing responsibilities such as maintaining up-to-date therapy caseloads, creating and managing patient files in the EMR, reviewing intake paperwork for accuracy, conducting intake calls, scheduling evaluations and ongoing appointments, managing cancellations, waitlists, and email communications. Operational & Administrative Support includes reviewing therapist timesheets for payroll, assisting with documentation review, supporting coordination across staff, and updating client communication lists.

Requirements :

• Prior experience as a Patient Care Coordinator, Medical Office Assistant, or Administrative Assistant in a healthcare setting (pediatrics experience preferred)
• Strong organizational skills with attention to detail
• Excellent communication skills (verbal and written) with a professional and compassionate tone
• Experience using EMR systems (clinic uses Practice Pro)
• Proficiency in Office 365 (Teams, SharePoint, Outlook) and comfort with digital scheduling and tracking tools
• Ability to manage multiple responsibilities while maintaining accuracy and professionalism
• Reliable, proactive, and able to integrate as a core member of the client’s team

Benefits :

• Competitive salary commensurate with experience
• Opportunities for professional development and growth
• Work in a dynamic and supportive team environment
• Make a meaningful impact by helping to build and strengthen families in the Philippines

Additional Posting

Patient Care Coordinator - Virtual Assistant

Posted 23 days ago

Permanent

This is a remote position.

Virtual Rockstar is hiring a reliable and detail-oriented Patient Care Coordinator to support our client’s growing physical therapy clinic based in Seattle, Washington (Pacific Time). In this fully remote role, you will manage the clinic’s front office workflow—ensuring patients receive excellent support and a welcoming experience from their first interaction through ongoing care. About the Practice: The clinic is committed to providing personalized, patient-centered physical therapy services in a collaborative and supportive environment. With a focus on community care and building strong client relationships, they value professionalism, empathy, and reliability in every patient interaction. Why Join This Team? Mission-driven environment focused on patient care; Opportunity to support a community-focused physical therapy practice; Collaborative and compassionate team culture; Direct impact on patient experience and satisfaction. Responsibilities include answering phone calls, emails, and SMS inquiries, scheduling and confirming appointments, processing intake forms and maintaining patient records in EMR, verifying insurance, providing professional customer service, supporting front desk workflow, and collaborating with in-person staff. Tools & Platforms include EMR: Prompt EMR; Communication: Gmail; Phones: Weave; File Management: Google Drive; Scheduling: Prompt EMR Scheduler. Requirements: 1+ year experience in healthcare admin, receptionist, or VA role; Familiarity with U.S. insurance verification workflows; Strong communication and organizational skills; Fluent English; Comfortable working U.S. business hours (Pacific Time). Benefits: Competitive salary commensurate with experience; Opportunities for professional development and growth; Work in a dynamic and supportive team environment; Make a meaningful impact by helping to build and strengthen families in the Philippines.

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